ABOUT THIS APP
Making it easy for Royal London customers to view their pension and ISA savings.
HOW YOU GET STARTED
You’ll need to have at least one individual or workplace pension plan, or ISA, with Royal London. To register you’ll need your plan number, which you can find on your welcome letter or annual statement. As soon as you register you’re ready to see your savings and more.
WHAT YOU CAN SEE
• The value of your pension and ISA savings.
• Your pension contributions, along with tax relief and employer payments.
• Details of how your pension funds are invested.
• Up-to-date investment performance and growth, charges paid, and any ProfitShare payments awarded.
• Projections of what your pension savings could be worth when you retire.
• Any money you’ve taken out and how long a regular income might last.
WHAT YOU CAN DO
• Add, view, and change your beneficiaries.
• Transfer other pension pots to your Royal London workplace plan, to keep your pension savings in one place.
• Access helpful tools including State Pension forecast, risk profiler, pension planner and retirement options.
• Access your pension documents, where available.
• Read our helpful Financial Wellbeing guides.
• Brush up on your financial knowledge with topical articles.
• Set up notifications - if you want, we’ll let you know when there’s an important update to your plan. Or send you a quick reminder.
• Quickly get in touch with us if you need to.
• Customise your view with a choice of light or dark themes.
We’re continually developing your app with useful enhancements, so check back soon for more new features.
IMPORTANT INFORMATION
The Royal London Mutual Insurance Society Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. The firm is on the Financial Services Register, registration number 117672. It provides life assurance and pensions. Registered in England and Wales, company number 99064. Registered office: 80 Fenchurch Street, London, EC3M 4BY.
Royal London Marketing Limited is authorised and regulated by the Financial Conduct Authority and introduces Royal London’s customers to other insurance companies. The firm is on the Financial Services Register, registration number 302391. Registered in England and Wales company number 4414137. Registered office: 80 Fenchurch Street, London, EC3M 4BY.
Uploaded the App a month ago and since then the basic function of checking how your fund is performing is regularly unavailable for days on end and I’m asked to ring a number to find out out what the fund status is! And as there are so few other functions on the app it’s hard to see the point of it.
Developer Response
We are sorry that you are having trouble using our app. If you are still experiencing this issue please contact our servicing team on 0345 602 1885, they will be able to resolve this for you. We apologise for the inconvenience.
Broken since update
Voodoo9999
This was great app until yesterday. Then there was an update to make things better. Now it doesn’t work at all. Just hangs at login. More testing needed before release of the update? EDIT: It now works after restarting my phone. If this is necessary, why don’t you say so instead of giving a meaningless error message? Better still, write the app sonic doesn’t need this - imaging how unusable apps would become if all updates required you to restart your phone!
Developer Response
Hi there, sorry for the inconvenience this has caused. Restarting your phone shouldn’t be required to access the app, but I’m glad it worked for you. This issue should now be resolved, however if you’re still experiencing any difficulties you can contact our Servicing team on 0345 602 1885 and they’ll be able to help. Alternatively, you can complete this form: https://www.royallondon.com/forms/help-form/. Once submitted, we’ll be in touch.
App working again - good developer support
D@nces
I had an issue where the app was asking me to re download from the App Store and then informing me that the App wouldn’t work with my version of iPad iOS. I posted a review and overnight I received an email response offering support from the Royal London Developers. I also find the issue is now fixed and I have the app working again on my IPad - Excellent response from Royal London.
Developer Response
Thank you for your comment, we're very sorry for the inconvenience this has caused you. We've listened to your feedback and are currently exploring how we can resolve this. Your input is valuable to us and we appreciate your patience as we work to address this issue. In the meantime, please do not delete your app. To allow us to provide you with an update, please complete this form with your details:https://www.royallondon.com/forms/help-form/
Good start. Long way to go.
MattLu
Shows you the basics, and much easier to use than the online login system which feels like it is from the 90s! But need to be able to see more detail, fund weighting’s and individual fund performance. Unbelievable that it doesn’t have the option to remember your email address at least let alone touch or face ID. Needs to be brought into the 21st century from that point of view, if you want to login in regularly then typing 50+ characters for email and password is a chore!
Developer Response
Hi There,Thank you for your feedback. We are introducing biometric and email-less logon in our next release targeted for the end of May and the app will be evolving further with new features in the pipeline for release this year.
We’re enhancing your Royal London app with every release. This update includes new brand visuals, content changes, and technical upgrades to keep things running smoothly.
Version 5.2.0
The developer, Royal London, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
Identifiers
Usage Data
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Provider
Royal London Mutual Insurance Society,Limited(The)
