Starbucks UK

Name: Starbucks UK
Rating: 4.5 (55328 reviews)
Author: Starbucks Coffee Company

Food & Drink

Only for iPhone

Free

55k Ratings
Age Rating

4+
Years
Chart

No. 11
Food & Drink
Developer

Starbucks Coffee Company
Language

EN
English
Size

75.1
MB

iPhone

The Starbucks® UK app is a convenient way to pay in store or order ahead and skip the queue. You collect Stars for free drinks, food and merchandise. You can unlock faster rewards with more choices by taking advantage of our tiered rewards program. Keep track of your Stars and check your membership level anytime. Say hello to easy ordering, endless choices and - yes, free coffee... And now your Stars can unlock even more rewards. " Here’s how it works: - You will now get 10 Stars for every £1 spent - Get a free drink from a little at 130 Stars, or save those Stars for food, a wider range of drinks or even selected merchandise. - At 2500 Stars, you've reached Gold Level. Gold members get 1 extra syrup or topping, an extra shot, dairy alternative and whipped cream on the house. And enjoy a Birthday drink on us too! Get started in 3 simple steps: 1. Create an account 2. Collect Stars 3. Get rewards

Ratings & Reviews

4.5

out of 5

55k Ratings

Slow, so very slow
07/03/2023
AA05217
Handy, nice to skip the queue, but my god is it slow and unresponsive. It feels like every time I try to use it I have to wait for a minute or two at the location selection screen regardless of where I am or network conditions. Often times I lose patience and kill the app to try again. Favouriting a location is utterly pointless because the favourite list only loads after the main location search loads, at which point you don’t need the favourite list, so the amount of time saved is always 0 or negative. When you’re ready to check out it takes ages to simply give me the total, and then woe be unto me if I want to switch to a different payment method. Even switching from eat-in to takeaway has a loading time. Want to use app balance? Let’s check how much you have: loading… oh sorry you’re out of money. Click on reload: loading… click to choose payment method: loading…. choose amount: loading. Checkout: loading…. You get the picture. Sometimes I’d rather just wait in queue. Look if you want to make an app that needs to make a round trip to the server even to scratch its nose, the server has to be fast. There are reviews from two years ago complaining of this.
Slow, so very slow
07/03/2023
AA05217

Handy, nice to skip the queue, but my god is it slow and unresponsive. It feels like every time I try to use it I have to wait for a minute or two at the location selection screen regardless of where I am or network conditions. Often times I lose patience and kill the app to try again. Favouriting a location is utterly pointless because the favourite list only loads after the main location search loads, at which point you don’t need the favourite list, so the amount of time saved is always 0 or negative. When you’re ready to check out it takes ages to simply give me the total, and then woe be unto me if I want to switch to a different payment method. Even switching from eat-in to takeaway has a loading time. Want to use app balance? Let’s check how much you have: loading… oh sorry you’re out of money. Click on reload: loading… click to choose payment method: loading…. choose amount: loading. Checkout: loading…. You get the picture. Sometimes I’d rather just wait in queue. Look if you want to make an app that needs to make a round trip to the server even to scratch its nose, the server has to be fast. There are reviews from two years ago complaining of this.
“A couple of weeks” is now 5 weeks and still counting...
30/10/2020
Ratbiter
Starbucks card member since 2001, global app user for many years. After the breathlessly heralded app update, my gold status disappeared, accrued stars from a transaction 3 weeks ago have not appeared and of course the early days password reset drama !Nothing but useless or sometimes deliberately misleading “help” information on the web site or endless parroting of the same poor quality information on social media.I had a day in London this week, avoided Starbucks and used Pret instead.When this debacle gets fixed, let’s hope Starbucks UK make some sort of reparation to their customers (and of course their many franchisees) who have been dealt this poor hand, however £50 spend for a reward is poor value and this is driving card and app users straight to their competitors.I guess it’ll end up as a “how not to treat loyal customers” case study in the future !Your website help information just glosses over the app issues and paints a rosy picture - it needs to at least issue a realistic update. Costa and Caffè Nero apps work perfectly and update instantly - it’s not rocket science to develop and test an app, but the one you have developed and the back-end system along with it is obviously broken.
“A couple of weeks” is now 5 weeks and still counting...
30/10/2020
Ratbiter

Starbucks card member since 2001, global app user for many years. After the breathlessly heralded app update, my gold status disappeared, accrued stars from a transaction 3 weeks ago have not appeared and of course the early days password reset drama !Nothing but useless or sometimes deliberately misleading “help” information on the web site or endless parroting of the same poor quality information on social media.I had a day in London this week, avoided Starbucks and used Pret instead.When this debacle gets fixed, let’s hope Starbucks UK make some sort of reparation to their customers (and of course their many franchisees) who have been dealt this poor hand, however £50 spend for a reward is poor value and this is driving card and app users straight to their competitors.I guess it’ll end up as a “how not to treat loyal customers” case study in the future !Your website help information just glosses over the app issues and paints a rosy picture - it needs to at least issue a realistic update. Costa and Caffè Nero apps work perfectly and update instantly - it’s not rocket science to develop and test an app, but the one you have developed and the back-end system along with it is obviously broken.
Arrrr! There be an update! Arrr!
20/05/2023
RandomKelt
Arr! Me be leaving’ me old review below deck arr! But y’all should know the recent update be askin’ me what ounces me take my drink in arrrr! Lucky me a pirate over the age of 70 or else if I were a youngin one would be clueless of the ounces, arrr! Unless one be a yank of corse arrr! Me hearties! Maybe buy coffee from a coffee shop from the 21st century, arrr!Original review from 2020: My flat mate and I were out a walk and decided to place an order to collect. Had to download this new app, which doesn't accept Apple Pay meaning I had to enter a load of card details while standing outside the cafe. Not happy to even do this as I don’t see why Starbucks need to permanently store my card information in this day and age, is security not important to you? Due to various errors and issues the whole process took 20 mins before I could “top up” £10 (and why is this a thing!? Why do I need to “top up” a card by £10 to buy £7 of drinks!?) and place an order. One of the drinks I ordered didn’t even seem to get communicated to the store, which the staff put right, thank goodness the staff seem to have more sense than Starbucks HQ! I won’t be using the app again until I can place an order by Apple Pay for the amount of the order I’m placing. You know, the way every other company does it in 2020!
Arrrr! There be an update! Arrr!
20/05/2023
RandomKelt

Arr! Me be leaving’ me old review below deck arr! But y’all should know the recent update be askin’ me what ounces me take my drink in arrrr! Lucky me a pirate over the age of 70 or else if I were a youngin one would be clueless of the ounces, arrr! Unless one be a yank of corse arrr! Me hearties! Maybe buy coffee from a coffee shop from the 21st century, arrr!Original review from 2020: My flat mate and I were out a walk and decided to place an order to collect. Had to download this new app, which doesn't accept Apple Pay meaning I had to enter a load of card details while standing outside the cafe. Not happy to even do this as I don’t see why Starbucks need to permanently store my card information in this day and age, is security not important to you? Due to various errors and issues the whole process took 20 mins before I could “top up” £10 (and why is this a thing!? Why do I need to “top up” a card by £10 to buy £7 of drinks!?) and place an order. One of the drinks I ordered didn’t even seem to get communicated to the store, which the staff put right, thank goodness the staff seem to have more sense than Starbucks HQ! I won’t be using the app again until I can place an order by Apple Pay for the amount of the order I’m placing. You know, the way every other company does it in 2020!
Discrimination
13/02/2025
Paceman1313
Starbucks might have ‘improved’ their app for those with massive phones the size of bricks, so it’s easier for them to zoom in and out and see the whole page etc (apparently this is excuse Starbucks have made for updating the app). This is so great for them people, but in doing this the app will now NOT work on my iPhone 7. This is due to an iOS update that is required, but my phone is totally up to date and no updates are available. I see this has happened to others on here after reading a few of the comments. So the new upgrade has let some people use the app a bit easier, but then made it absolutely impossible for a whole load of other people to be able to use it at all. I shouldn’t have to be upgrading my phone to be able continue using any app. It’s discriminating against people that decide they don’t need to have a new phone every six months, or people that can’t actually afford a new phone. The app worked fine before the new update, I was also a gold member, so now it’s costing me about £1.30 extra each time, I also had a free coffee waiting for me (which I will probably not get to enjoy now). Looks like I’ll be returning Costa….bye bye Starbucks.
Discrimination
13/02/2025
Paceman1313

Starbucks might have ‘improved’ their app for those with massive phones the size of bricks, so it’s easier for them to zoom in and out and see the whole page etc (apparently this is excuse Starbucks have made for updating the app). This is so great for them people, but in doing this the app will now NOT work on my iPhone 7. This is due to an iOS update that is required, but my phone is totally up to date and no updates are available. I see this has happened to others on here after reading a few of the comments. So the new upgrade has let some people use the app a bit easier, but then made it absolutely impossible for a whole load of other people to be able to use it at all. I shouldn’t have to be upgrading my phone to be able continue using any app. It’s discriminating against people that decide they don’t need to have a new phone every six months, or people that can’t actually afford a new phone. The app worked fine before the new update, I was also a gold member, so now it’s costing me about £1.30 extra each time, I also had a free coffee waiting for me (which I will probably not get to enjoy now). Looks like I’ll be returning Costa….bye bye Starbucks.

This release includes bug fixes, performance updates and improved stability to provide you a better digital Starbucks experience. Keep it updated so you've always got the latest and greatest.

Version 9.6.6213 26 May

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Location
- Identifiers
- Diagnostics
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Search History
- Identifiers
- Usage Data
- Diagnostics

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Accessibility

Information

Provider: Starbucks Coffee Company
Size: 75.1 MB
Category: Food & Drink
Compatibility: Requires iOS 16.4 or later.

iPhone
Requires iOS 16.4 or later.
Languages: English
Age Rating: 4+

4+

Learn More