I have made a complaint about them and Kevin (I think had an American accent) was the very first person from American Express I found difficult to understand me; therefore I didn’t find the experience a very pleasant one. I’m sure that he was trying to do his best but I didn’t feel comfortable with what he was doing. I must say that this is the very first time that I have had cause for concern with American Express; I can assure you that this will not put me off using you as I have had such great service before. I only hope that the matter that he is trying to deal with, will be sorted out in my favour, it was a complaint about a company called Vestiaire Collective that I feel had miss advertised the item that I had purchased and I feel that they should take the item back and refund me. The trouble is, there is absolutely no way of contacting them at all, they provide no email address, no telephone number or no online ‘chat’ service; I had tried, in vain to contact them by the online ‘chat’ service for customer service at least four times, which I started off being 40th in the queue for a conversation but as my time got nearer to ‘chat’ with customer service, they kept cutting me off therefore I kept going back to the end of the queue, which was growing all the time. I found the whole experience extremely frustrating and I shall Never do business with them ever again. I only wish that there was a way of warning others of my experience but unsurprisingly, they do not have a comment box to leave such a comment. I would indeed warn others Not to use them. Unlike American Express, which I have used for over 11 years now and have always had a great experience with, which I tell my friends about and suggest that they use you. I only hope that you can sort out my grievances with Vestiaire Collective to a favourable result for me. Lucille Sage.

I’m very disappointed with the over experience I’ve had with Amex. The customer service is just very appalling I’ve waited on the phone for over an hour just so I can speak to an advisor. I opened my account not so long ago and ever since I’ve had many problems with the card my card kept on being suspended for no reason when I would call there was little to no explanation given to me. I had to kept on contacting Amex to finally speak to someone over the phone and when I did they didn’t know what was going on to the card. Then all the sudden my card was being reviewed I was only able tot use the card for a week or two before having these issues. Fast forward I received an email saying my card will be closed I manage to get someone on the phone and still wasn’t given a proper explanation to why my card was being cancelled. I paid the amount due in no time so I don’t know what the problem was and still don’t know am just very disappointed I’ve never had this type experience before and wouldn’t bother with this credit card company. When I contracted an advisor from the app they were clueless to what was going on and could only ask me to call and when I did I was told different things from different advisor everyone had different options and had no explanation or understanding of anything am very disappointed.

I started my Amex journey with the BA card on a small limit, and to be honest, I wasn’t sure how it would go. But from day one, the approval process was smooth and hassle-free. A few months later, I was able to upgrade to the Platinum credit card and then the BA Premium Plus all managed through the app without any issues.The app itself has been a big part of why my experience has been so good. It’s simple, quick, and works every time. I can see all my cards, track spend, manage limits, and keep an eye on rewards in seconds. Payments and statements are clear, and the app never feels clunky like some others out there.For me, Amex has been about trust and consistency, and the app really reflects that. If you’re thinking about starting with Amex, the app makes it easy to manage everything from day one.

Two recent problems 1. Statement page says - ‘direct debit scheduled’. In fact as there is no date next to this phrase it means no direct debit is set up for that statement - who’s to know? Very misleading 2. Inaccurate payment information - I made a manual payment via the app (as the dd was not in fact set up yet) which all seemed to go smoothly, I received a notification that the payment was received and it showed as a green credit on the account. Next morning both the message and the credit entry had disappeared - Amex gaslighting! I then wasted lots of time on the chat to Amex and at their suggestion checking with my bank that the payment had not been stopped (it hadn’t) then phoned Amex and queued (apparently lots more phone enquiries - perhaps the app is a problem?) and was given a long fangled story about it being normal that a payment shows initially and then disappears - crazy! Why not show pending credits as you show pending debits - it would reduce customer stress and time