Heathrow Express 4+

Heathrow Express

    • 4.3 • 468 Ratings
    • Free



The new improved Heathrow Express app has some great features and benefits to help make planning and booking your journey quick and easy.

Personalised experience – Create an account and login to activate all the features of the app. Including presenting your travel day information with your tickets along with live train times on your home screen.

Quick booking – Need a ticket in a hurry? Book a ticket in seconds. Once you are logged in you will have the option to activate this new feature, allowing you to book at ticket on the day of travel in just a few clicks.

Live train times – In addition to the scheduled times and service information, you will now be able to see live train times on the day you travel, making your journey planning even easier.

Accessing tickets – Your tickets can easily be accessed and managed in one place on the app, allowing you to view upcoming tickets for travel and manage past tickets. Plus, you can still add your Heathrow Express tickets to your mobile wallet.

Manage your account – With all your details in one place, including payment options, personal details, language and currency settings it’s easy to create and manage your experience how you want it.

What’s New

Version 4.2.1

The new improved Heathrow Express app has some great features and benefits to help make planning and booking your journey quick and easy.

Ratings and Reviews

4.3 out of 5
468 Ratings

468 Ratings

Masonj17951 ,

Spectacular & Easy

Wow- what can I say, this app is fantastic! It is easy to use and has really helped me to manage my busy time schedule when I’m on business but also those weekend leisure trips. The app keeps me updated on my journey and allows me to beat any queues. Truly amazing, simple to use, effective use of technology! FANTASTIC!

Omnicidal engineer ,

So bad it should be withdrawn

So many problems… I ended up buying a ticket twice because the app returned an error message with my Visa card, so I tried again with PayPal. Only to find later email confirmation the first transaction had worked and I’d paid twice. My two saved Visa cards appear with Mastercard logos, not a big deal, but hardly inspires confidence in the payment system. Once bought, neither ticket has become visible in the ‘My tickets’ section of the app even though I was signed in and purchased through the app - I just get an error saying ‘invalid response format’ with a ‘Close’ button. I can’t get the ticket into the Apple wallet from the app or email, as it isn’t there in the former and is sent as a PDF in the latter. But this app has always been rubbish, so using it is always a battle of hope against experience.

Update … It seems Heathrow Express tickets can be bought via the general purpose Train (Trainline) ticketing app. There is little reason to persist with the miserable, hopeless Heathrow Express app for ticket purchases.

33&: ,

Terrible terrible terrible

Really how bad can an app be! it has to do the most simple thing in the world. All it needs to do is sell a ticket between two fixed points and it can’t even do that. Just missed the train back even though I had a valid return because that couldn’t be found. Even the train staff couldn’t find it. It takes 20 different clicks to find out what the next train is going to where you want to go. Takes another 50 clicks to buy the tickets and then it loses the ticket you bought or hides it behind 50. Complex screens with slightly greyed out tiny panels. I think this is actually this third version of this app got progressively worse forward to the fourth be even worse which will be some sort of extraordinary achievement

Buying the ticket on the airline to where I was gong. was simpler than this !

App Privacy

The developer, Heathrow Express, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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