Travelling between Heathrow and Central London? Heathrow Express is the fastest way to travel taking just 15 minutes every 15 minutes. Save time and avoid the queues by buying tickets in advance through the Heathrow Express mobile app.
Travel the smarter way between Heathrow and Central London:
- Journey planning and train times
- View next train time information
- Buy tickets quickly on the go
- Store all your tickets on your smartphone
- Save your preferred payment card details
- Download tickets to Passbook
For this update we have made some bug fixes.
Ratings and Reviews
Can’t wait for Crossrail to put HE out of business
Heathrow Express is exactly what happens when one company has the monopoly on high speed trains into the main airport. Sky high prices (nearly £40 for a return economy ticket?!), sub par trains, disgusting “customer service” and an “app” (it pains me to even call it an app, as this absolute pissy excuse for some coding cannot really be considered to be an app) so utterly useless I’m actually genuinely surprised something that’s essentially not fit for purpose was ever deemed acceptable for public consumption. Inexplicably, your heathrow express account and login are entirely separate than your heathrow rewards account and login. So if you booked a ticket with heathrow rewards, there’s no evidence of it on your heathrow express account and both of the respective disgraceful “customer service” reps will point their fingers at each other. Want to log in on the app? Don’t waste your breath - the app crashes and reloads and crashes again. I can only presume David Cameron developed this “app” the day after the Brexit vote in a suspended state of mental trauma. Incidentally - mental trauma is what you’ll suffer when attempting to use this “app”- kiss your business goodbye heathrow express, once Crossrail comes that’ll be the end of you, and GOOD RIDDANCE.
First and hopefully last time I write an App Store review. App crashed three times when I tried to pay; when I got to the station there weren’t even signs anywhere indicating where Heathrow Express is, so spent a good 5min trying to find it. Ended up missing two trains because there was such a long line at the ticket machines (presumably everyone else’s apps were crashing too). Would’ve arrived sooner - not to mention with the extortionate £25 still in my pocket - if I’d just taken Piccadilly. Not the first time I’ve had this experience either but thought I’d give it one last chance - never again. Seems “shorter” on Google Maps but always ends up taking longer, being more expensive, and causing a world of stress. Avoid at all costs!!!
Buggier than it used to be
The app is useful, but has a couple of irritating bugs. The first is that when I try and set it up to use an Amex card it just exits the app when I hit Save Card. Tried it six times with multiple restarts of the phone and had use a MasterCard in the end.
Second one is that it won’t save my tickets to the Apple Wallet on my phone. It just comes up with an error saying “Passbook Unavailable”.
The usability challenge is that I sometimes buy colleagues or family members tickets on my app. Now that the barrier “scrum” at Paddington has been introduced this is a pain as I have to pass the phone back to my travelling companions. This hasn’t been thought through, neither has the fact that the barriers introduce an unnecessary choke point into what used to be a seamless and easy Heathrow Express journey.
Up to six family members will be able to use this app with Family Sharing enabled.