Lynx Taxis 4+

Assan arrived on time and was extremely helpful loading our luggage, one of which was a bicycle in a carry bag, for which he moved the seats to accommodate. He was very pleasant and made the early start more enjoyable. We wanted to tip him but we had no cash and he couldn’t add to the amount on the card machine as the fare was pre-set. He really was an excellent taxi driver.

This app doesn’t allow you to opt out of receiving marketing notifications from them (in breach of GDPR) I emailed the company and got the reply “ When you download apps notifications do come through. The way you can stop this is to go on your settings on your phone and select the app and turn off notifications. You can always turn this back on when booking a taxi.

I can confirm it is not illegal to send promotions etc through an app that you have chosen to download. We are sorry to hear you do not want to know when promotions are on. We send the promos to notify our customers when we have good deals on our app just to keep them informed.

Kind Regards

Lynx Admin”

I’m afraid that isn’t quite the law. And i want my notifications on for when i order a taxi i don’t want constant spam marketing ones from you several times a week tho.

I replied advising how she is wrong with 1. The app stores rules on marketing in notifications and 2. GDPR law and referred the case to the ICO and Apple to look into. Maybe instead of ignoring your complaints your add a little ‘opt in/out’ option for marketing material via electronic notification.

And reply to complaints emails too. One reply out of three emails doesn’t exactly show you are a reliable taxi company. Thing is. You are usually. Just bad management of customer data unfortunately.

This app is really not user friendly. The interface looks as though the second screen is asking for your destination, when it's actually asking for another line of the address you want to be picked up from! East Didsbury Metrolink wasn't classed as a location on the app. I chose Parrs Wood Lane and wrote two notes to the driver telling him where I was. He called me from Tesco. He hadn't read the notes. When I asked him if he had he didn't even know notes to the driver were a thing. He didn't know where East Didsbury tram station was. Worrying for a taxi driver. After trying to tell him three times where it was with regards to where he was, I lost my patience and gave up. I wanted to try something different because I was sick of Uber's surges but I'd rather pay twice the price than have this issue again! Absolutely awful app and awful customer service. Avoid!