MyAviva is the simple way to view and manage your Aviva insurance, savings and investment policies in one place, whenever and wherever you want. If you’ve already set up an Aviva account online, just enter your username and password in the app to log in. The app supports facial recognition and fingerprint login, so you can access your account even more quickly and easily, and there's the option to activate 2-Step Verification to add another layer of security to our customer accounts.

If you are new to Aviva you can easily register a new account, and if you forget your login details it’s easy to retrieve and reset them to make sure you keep your personal information safe and secure.

Once you’re set up, depending on the products you have in your account you’ll be able to:

- Get all the important details of your Aviva pension
- View insurance cover and renewal dates
- Access policy documents
- Find out how to make a claim
- Check your investment portfolio
- Get access to existing customer offers

We’re always looking for ways to improve MyAviva, so if there’s anything you’d like to see in the app that isn’t already there, send your feedback to

What’s New

Version 6.15.1313016

Bug fixes & general improvements.

Ratings and Reviews

4.6 out of 5
29.7K Ratings

29.7K Ratings

Specs1 ,

Absolutely unusable

From the very first moment this new “sales”orientated app replaced the original, it has been nothing but trouble. Yes it loads and looks very user friendly, great if I want to buy a product, but very unpredictable if I want to see my two pensions and ISA investment.
From day one I could not see any of details within my account, this was rectified after several months of emails and promises that it will be fixed.. the ISA performance is still not available and I think it’s now been over a year..
After the current update of this app, it’s like Russian Roulette if I can get any information on the balance of my accounts.
FYI I am using iPhone 6s Plus and IPad Air2 both with latest updates, in addition I also have the same issue when using safari web browser on iMac..
please can you update me on when this will be rectified.

Developer Response ,

Hi Specs1, we are currently working on this issue and will be deploying a fix shortly to rectify this. Apologies that you have encountered this issue.

vickemm ,


The reason for this rating is in one response too the email you have just sent after two holidays cancelled this year both of which not my fault tour operators choice both times both holidays of which I used you for cover for you too rearrange cover for one after new dates sorted by my tour operator of which you have nearly doubled my policy stating it’s because of the time in relation too the cancellation and when the policy will restart and you saying you had too cancel the old one and take out a new one and today after me requesting a refund for the second holiday policy that just this week was cancelled you tell me I’m only entitled too a small amount only from the time left on the policy I’ve lost trust I feel it’s win win for aviva some how you have more than I do in they way of my money for policies I have paid for and not been able too use it dosn,t balance too me this is why you have a low rating I’m a return customer of yours but I’m seriously questioning my future and the cheek of asking me too rate the service miniutes after I’m challenging your email how would you expect me too rate you !

Anynamewiilldo ,

Navigating the site

Hi team generally a good site but one screen advises that I can see my transaction history and when I click in, the screen shows what my value is, a pension presentation, what my fundsinvest in, my retirement age ... but no transaction history. I used the chat function which when using the iPad you can’t see what you type and the type pad on the iPad hides the box on chat I type in. Also when typing the page the background scrolls up and down so before you start chat you have to add you policy number but as the screen starts to jump you have to memorise this. I was speaking to Josh who was very helpful and explained I may need to access my money and explained I needed to click the further info button. When I did this it took me to the page and the chat disappeared it looks like chat doesn’t migrate to different pages so what josh explained has now gone.

OMG when trying to submit this it asks for a nickname and all my choices have been taken I even tried no nickname just to pos5 this 😩😩😩

Developer Response ,

Hi Anynamewiilldo . Very sorry to hear that you have encountered this issue, please can you contact us on so we can investigate this for you.

App Privacy

The developer, Aviva PLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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