We update the MyAviva app frequently so we can keep improving it for you.
In this release we've made it easier than ever to find our best offers if you're an existing customer. We've also fixed some bugs to make the app more reliable, as well as making some improvements to the user experience.
Ratings and Reviews
Great for pension management
I find this app easy to use, with it providing the information I need to manage my pension. Sometimes the service is “not available right now” but it doesn’t occur that often to bother me that much.
It would be great if we could receive a notification when a payment (via salary) is received, rather than me having to login to the app every day in the first 1.5 weeks of the month; I like to analyse my pension with a more detailed spreadsheet, so I take a snapshot of all fund values and input
on the day each payment lands. Thanks.
Developer Response ,
Hi SkintBadger, its good to hear that you are enjoying the MyAviva App Experience, thanks for the notification suggestion and if you have anymore please send them to email@example.com.
Should be no stars
Since the time this app used to work there have now been several 'bug fix' versions which do not get any further than a pop-up saying 'We are having problems logging you in. Please try again later'. I note other reviewers have been having similar problems and my iPhone SE is a fairly standard phone so I won't have Aviva waste my time any more with the Aviva stock answer making personal issues out of global problems pointed out to them. This app would still get no stars, but just like insurance companies, the Apple programming forces users into options which aren't correct data to proceed. I note however that some people are rating this highly enough for Aviva to at least match the TSB app for stars. Given the problems also in Aviva keeping my personal data unchanged on its website, I have begun to wonder how many people are there at Aviva who are faking it in IT.
Developer Response ,
I’m sorry to hear that you are still experiencing problems accessing your policy information. We are aware of some problems with our internal systems, which mean that retrieving policy information for some customers is taking longer than usual. The MyAviva app displays the error message you detailed after a period of trying to access so that the app isn’t constantly attempting to load the information.
When convenient for you, if you could get in touch with us at firstname.lastname@example.org with your policy number, we can get some further details from you and look into the specific issues with your account and get this working again for you.
Please accept my apologies for this inconvenience
The MyAviva app team
Slow, clumsy and confusing
Logging on and navigating between screens is painfully slow. Tabs, buttons and links are scattered around liberally, with identical or very similar names and nothing else to distinguish them. Harsh blue and yellow colours are unhelpful. The documents and message system is clumsy and filled with repeat messages that contain no actual data, eg about adviser charges. The investment performance reporting capability is adequate except for the main summary which is peppered with mysterious figures with baffling labels that even the support desk cannot decode. But you can monitor investment progress if you can bear the slow, clumsy and confusing interface which is the recurring theme of this web app, and the mobile version is even worse. Occasional upgrades make things look a bit different but deliver no material improvement. Overall, it’s a terrible experience, unfit for purpose. Must try much harder.
Up to six family members will be able to use this app with Family Sharing enabled.