MyAviva 4+

Absolutely unusable

From the very first moment this new “sales”orientated app replaced the original, it has been nothing but trouble. Yes it loads and looks very user friendly, great if I want to buy a product, but very unpredictable if I want to see my two pensions and ISA investment.
From day one I could not see any of details within my account, this was rectified after several months of emails and promises that it will be fixed.. the ISA performance is still not available and I think it’s now been over a year..
After the current update of this app, it’s like Russian Roulette if I can get any information on the balance of my accounts.
FYI I am using iPhone 6s Plus and IPad Air2 both with latest updates, in addition I also have the same issue when using safari web browser on iMac..
please can you update me on when this will be rectified.

Developer Response ,

Hi Specs1, we are currently working on this issue and will be deploying a fix shortly to rectify this. Apologies that you have encountered this issue.

Awful (Pension Info) App

Where to begin? * App takes forever to start up. * App is not really intuitive. * Top section of the app is taken up with advertising for discounts off car insurance, home insurance, etc. I don't want to purchase any further services from Aviva, and can't dismiss the advertising banner. It takes up unnecessary space from pension information I really want to see. * The pension info is broken down into 2 main "sections" - A "Pension" section and an "Investments" section. Not really sure why my company pension is classed as a "pension" and my SIPP is classed as as an "investment". * The company pension info is poor. It would be really good to have some simple line charts, stats, etc. to see how the fund has performed over x period rather than just a flat fund value. These should be displayed as standard rather than having to click into them. * The SIPP pension info is poor. It's not easy to see what proportion of my investment is in cash and what proportion is actually invested. It would be really good to have some simple line charts, stats, etc. to see how the fund has performed over x period rather than just a flat fund value. These should be displayed as standard rather than having to click into them. * The app needs to be better formatted for mobile use. When investing in my SIPP, the app tells me it might not be able to complete the process properly if doing this via a mobile device. Developers - Please make some much needed improvements - Soon!

Developer Response ,

Thanks for taking the time to provide us with your valued feedback. It is a shame to see that the app has not lived up to your expectations however, we will ensure that your feedback is taken on board to help improve our customer experience and app functionality. Many thanks ~ Mike

Disappointed

The reason for this rating is in one response too the email you have just sent after two holidays cancelled this year both of which not my fault tour operators choice both times both holidays of which I used you for cover for you too rearrange cover for one after new dates sorted by my tour operator of which you have nearly doubled my policy stating it’s because of the time in relation too the cancellation and when the policy will restart and you saying you had too cancel the old one and take out a new one and today after me requesting a refund for the second holiday policy that just this week was cancelled you tell me I’m only entitled too a small amount only from the time left on the policy I’ve lost trust I feel it’s win win for aviva some how you have more than I do in they way of my money for policies I have paid for and not been able too use it dosn,t balance too me this is why you have a low rating I’m a return customer of yours but I’m seriously questioning my future and the cheek of asking me too rate the service miniutes after I’m challenging your email how would you expect me too rate you !