Barclaycard 4+

Barclaycard App

Good app, updates in real time. Problems - my credit limit isn’t big enough £3500 so I have to make payment before the direct debit is due. When I make payment from my Santander account I have to approve in the Santander App. When I do this and come back to the Barclaycard app to confirm, the Barclaycard app has reset (even though it was left open) and forgotten it was waiting for me to verify the payment. Therefore, I need to use two devices for the payment. One with the Barclaycard app open and the other with the Santander app open. I am sure most of us don’t carry two phones. Great that you can take out cash up to your cash limit (1000£) but if you then need more cash you will need to pay off your statement balance to reset. This happens within 24 hrs. Then you can take out more cash. If you try to purchase something exceeding your credit limit, even by 5£ the transaction is refused. Good text messaging feedback from app on transactions. Generally after 6 months usage you can request your credit limit is increased through the App.

Ridiculous waste of time

The app itself when you actually can get in works fine. The first problem that arises is that the first time I tried to set it up took almost 45 mins. You have to enter a ton of security information (which is not a bad thing considering it’s a banking app) but while setting up it keeps telling you it’s saving your progress. LIES, It kept crashing then you have to start from beginning again every time, to the point where it wouldn’t let me continue anymore and I had to waste even more time calling them to set it up over phone. The ridiculous part from my review title comes from when you finally have it set up and you get a new phone, if you download the app to a new phone you have to go through the entire set up again with a whole new set of security measures. I’ve never used an app (including other banking apps) that make you do an entirely new set up just because you change device, your log in details shouldn’t have to change just because the app is on a new phone. I asked using their messaging service on the website why I had to do this and got 3 generic responses that were clearly cut and pasted from a script saying I had to call them (had no intention of wasting my time calling them) then they passed my question on as a complaint and after about 8 months they finally replied with another generic response that any new device has to be set up with new log in details. Most pointless app I’ve ever seen and a complete waste of time

ALWAYS some kind of error on the app

App needs updating frequently but clearly updates are not tested properly. The latest issue is when coming to pay the monthly balance. There is an option to authenticate using your banking app. You open your banking app, confirm the payment then return to the Barclaycard app to finish the process. The problem is the Barclaycard app is obviously set to time out too quickly, so even if you complete authentication on your banking app in 15-20 seconds flat, by the time you return to the Barclaycard app it has timed out and you have to start again. Tried multiple times but it always times out. So I tried authenticating using a one time passcode instead. This was slightly better but when you click the box to enter the passcode the app sends a push notification to your phone asking if you want to let the app use your location and the page refreshes. WHY???? Terrible design. And god help you if you try using the app support. They take hours to respond and have not got a clue. Clearly can’t see previous chat messages because they ask you to repeat the same thing in an endless loop of waiting half a day for a response then the next person asking you the same question the last person did. Utter incompetence

Developer Response ,

I am sorry to hear that you have not had a great experience, if you’re having trouble using the app our customer service team will be able to help. Please contact us at +44333 202 7926 and we’ll help you resolve the issue.