Nationwide Mobile Banking 4+

Nationwide iPad app

Update. Every time Nationwide Update this App it FAILS and here we are again. Why have WE got to Reinstall it going through all the Security What is Nationwide Team not doing correctly So I have to Switch my IPad off again until your team sort it out. Help Help July 2021 CLE Jan 2021 Still as bad as ever on my iPad. The only way to open the App is to too totally switch off the iPad for 20 minutes and the switch back on it will the work for that day only Then you have to repeat this process. If We use Firefox or Chrome then we can see our accounts HELP. CLE Doesn’t work on the latest iPad updates. Every time our ipad10 has an update Nationwide app unlike Lloyd’s, TSB and our other financial app’s locks up and has to be re-installed. And the previous method has changed so those older folk without mobile phones are at a total disadvantage and will like us think hard of moving our savings to NSI who much better and safer methods to identify its savers who don’t need mobiles or card readers. We are allowed by Nationwide to use Firefox or other internet browsers but a fingerprint for Nationwide is not enough any longer. Help please CLE
August update
Here we are again Back to square one Locked out by your update. Please sort it out CLE 12 Aug

Developer Response ,

Hi help cle, we have recently released an update on the app (7.2.2). Please can you update your app and let us know how you get on? Thanks, Molly.

Nationwide app is getting progressively worse

I keep coming across more and more instances where the app on my iPhone X refuses to scroll down to the bottom of the current page, it just keeps springing back to the top. For example the ‘Makingg online shopping safer’ pop up was available above my back accounts, so I clicked on it, and the information was displayed, but I’ve tried to scroll down the page to read the rest of the info but it keeps springing back to the top of the page. I can see if I scroll and don’t let my finger leave the screen that there is a button at the bottom of the page to ‘setup fingerprint/facial recognition’ but I can’t click on it because it keeps going back to the top of the page. This also happens on multiple other parts of the app too, like on statements and my account overviews where I can only see what’s on the page as it loads, and can’t scroll down without it jumping back to the top. I have tried uninstalling and reinstalling the app, and re-registering for online backing but it makes no difference. It still does it on many pages. I tried to tweet for support, where I was told that the support team were unable to see any images or videos that I sent them due to the app they use to view tweets, and then told to uninstall the and when I said that didn’t work, I was ignored. Poor customer service and a progressive worsening app from a building society claiming to be ‘on your side’ but really all they want it your money....

Developer Response ,

Hi Stephen, sorry that this has been a frustration for you. We do appreciate your feedback because it helps us to keep improving the app for our members -Jess

Great app with a couple of usability limitations

Generally a great app which is a breeze to manage money online. I have a couple of requests.
1) Please make the app work with the iPad Pro / Air Apple Magic Keyboard and TRACKPAD; attempting to scroll through transactions using the trackpad does nothing. As the app is so great otherwise, I find this a real annoyance and something that can’t be difficult to implement.
2) When I have set up a payee e.g. a tradesperson, plumber etc, please make it so we can enter a NEW PAYMENT REFERENCE each time we make a payment or overwrite the previous one. Many trades use unique invoice numbers, and I end up either having to delete the payee and re-enter the whole payee again, or just using my name as the payment reference. This really should be a trivial change, but would make the app perfect.
Also a bit off feedback that you will implement a given suggestion would be good. I have tweeted these suggestions to you in the past and you say ‘thank you, but you may not/won’t receive a reply’ from the developer [that an idea, suggestion or improvement will be actively considered]. TBH, in these days of free and easy comms with developers and corporations, that doesn’t wash. Please get your human factors and requirements people to properly consider these requests and please let us know what improvements are in the works. Thank you.