Royal Bank of Scotland 4+
Simple, safe and secure
NatWest Group plc
-
- Free
Screenshots
Description
Take control of your banking. Our app makes your day-to-day banking easy, quick and secure.
It’s available to customers aged 11+ with compatible iOS devices and a UK or international mobile number in specific countries.
Keep track of your money
From being able to quickly check your account balances and transactions, to moving money between accounts, sending money securely to others and paying someone new up to £750 without a card reader or getting cash from an ATM without your debit card, our app gives you greater control of your finances.
You can manage your bills easily and check the details of Direct Debits and standing orders. If you need a hand with anything, our Secure Messaging tool lets you contact us in-app for any extra help.
You’re protected by our secure banking promise
With our app, you’re covered by our secure banking promise, which makes it one of the safest ways to bank. We monitor your account 24/7 for unusual activity and will refund any money paid out of your account as long as you keep your security information safe.
You can log in to the app safely with your fingerprint, face, iris or secure passcode and there is always a confirmation check to make sure you’re paying the right person or business.
Important things to know
• There is a maximum of 5 payments totalling £750 per day. You must be 16+
• Get Cash – withdraw up to £130 every 24 hours at our branded ATMs. You must have at least £10 available in your account and an active debit card (locked or unlocked)
• Touch ID, Face ID and Optic ID are only available on selected devices
• Not all features are available on the Vision Pro device
• Credit score available once opted in through the app, to customers over 18, with a UK address and is provided by TransUnion
• Spending – you must be aged 16+. Only available for Personal and Premium Current accounts
• You can freeze and unfreeze MasterCard credit cards and debit cards
• You can create one Travel Plan at a time, for a maximum period of 90 days which include up to 7 countries. Each country needs to be registered separately. The Travel Plan will apply to debit cards only, attached to accounts that are managed via mobile banking and only in your name. Joint account holders should register separately
• Managing your receipts is available to Business Banking and Premier customers only
• Our app is available to customers aged 11+ with compatible iOS and a UK or international mobile number in specific countries
Please make sure you accept the following permissions before starting:
• Allow the app to communicate through your network
• To find your nearest cash machine or branch, you’ll need to let the app find your location
• To ‘Pay your contacts’, the app will need access to your contacts list
Please note, the app contains images when logging in that may cause a reaction in individuals who are photosensitive. You can switch these off for your device by visiting the settings menu and the accessibility menu where you will be able to find motion and visual control settings (note this is not within our app but on your device’s settings itself). To download the latest app version, you should have an iOS device with OS – 15 and above.
By downloading this app, you’re accepting our Terms and Conditions, which can be viewed at rbs.co.uk/mobileterms. Please save or print a copy along with the Privacy Policy for your records.
What’s New
Version 7.47.0
• Get paid up to £500 by link or QR code, and from each person you split a bill with. Go to Payments, then Request money in your personal account.
• Easily switch your account to us via the app. Go to Account details, then Switch my account.
• Change your account type easily by using the new option within your current account details.
Ratings and Reviews
RBS mobile banking app
I’ve been using the RBS mobile banking app for approx 3 years. I find it absolutely invaluable. It helps me keep track of my finances perfectly. I’ve been with the bank for over 40 years. Not so pleased with branches closing all over the country. Particularly the branch in Cheltenham. I kind of understand it but banks MUST understand that the public - particularly those 60 and over - I am 66 - find it really helpful to talk face to face with staff in a bank sometimes. Recently I changed my phone and used the NatWest branch in Cheltenham to help me reload the app onto my new phone. That facility was invaluable to me and I’m sure many others of my age group may need that service. I know I could not have reloaded the app myself do I’m extremely grateful that RBS customers do have the facility to at least physically visit a branch in Cheltenham - long may it continue. It would be devastating if that service disappeared. Have today (9/9/24) been to NatWest bank in Promenade Cheltenham and had Andy reissue the RBS mobile banking app onto my new iPhone. Firstly many thanks to Andy for his support - he was excellent - tolerant and patient. Very relieved to reactivate the app as I find it invaluable in keeping track of my money.
Regards
Paul
Developer Response ,
We always love reading great feedback from our customers, so we really appreciate you taking the time to leave us a review 😊
- AJ
Works brilliant
I love everything but there are a few things that could be improved upon.
I like being notified of transactions, I can add other bank accounts rather than logging in separately to see balances. I can add store cards and set up savings goals.
It really is a good app and a good bank. Been with RBS for a long time. Their customer service is very good (except the one guy who was extremely difficult, condescending and just down right rude, so much so, he made me swear at him and hang up…then I complained about him when I called back) never had any other problems with them and that’s since the late 1990’s. They are always helpful (apart from that one guy) and really try to sort out any problems you have.
Things that could be improved.
I’d like to be able to remove payees. You know, that old friend you don’t like anymore, just incase I send to them by accident because I ain’t going to get that cash back lol.
Secondly, when I want to see past transactions. I find the date range selector very confusing. It should let me pick a start date and an end date. It looks like it does this but it does not. It’s not as straight forward as it should be. I think the option to type a name or company would be good. That way I don’t have to sift through pages of transactions to find what I’m looking for.
Getting there but still catching up…
Overall the app is good. Certainly a big improvement on earlier interactions. Still some pretty serious niggles though.
1) Face ID for payments is appalling. Just look at the photo it recognises compared with all your poses. And what the heck is all the blinking about. I can pretty much unlock my phone with my face in the dark yet I can only send a payment if I blink like a fly is trapped behind my eyelid!! Please fix this!!
2) BACS and Salary payments. Why is it a challenger bank like Monzo can tell me when money paid in by BACS is going to clear. Not only that you get 3 days notice and you get it credited at 4pm the day before RBS would grant you access to the funds. I thought BACS payments were notified to the bank under ‘advice if fate’?
3) Likewise with direct debits. The same challenger banks notify you 3 days before the amount and the payment date when a direct debit has been called. So a) you can check the amount and b) you can ensure you have the funds to cover them or recall them if you do not this saving you a recall fee (challenger banks do not charge for failed direct debits too!!)
Implement these 3 changes to bring yourself in line with your competitors and you’ll easy get 5 stars from me.
Developer Response ,
Thank you for the review 😊. Apologies that you’ve had issues with this, we’d certainly like to get to the bottom of it for you. Feel free to message us through Facebook or Twitter with your full name, sort code and postcode and we can help resolve this!
-AG
App Privacy
The developer, NatWest Group plc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Identifiers
- Usage Data
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- NatWest Group plc
- Size
- 574.7 MB
- Category
- Finance
- Compatibility
-
- iPhone
- Requires iOS 15.0 or later.
- iPad
- Requires iPadOS 15.0 or later.
- iPod touch
- Requires iOS 15.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © National Westminster Bank plc
- Price
- Free
Supports
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