MBNA Mobile App

Name: MBNA Mobile App
Rating: 4.8 (192484 reviews)
Author: MBNA Limited

Manage credit cards on the go

Free

192K Ratings
Ages

4+
Years
Category

Finance
Developer

MBNA Limited
Language

EN
English
Size

349.5
MB

Previously MBNA Card Services App New to our app? At MBNA, we’re boringly good at credit card stuff, which doesn’t make us ideal dinner party guests, but does make people want our credit cards in their wallets. Check out our Mobile Banking app. Account management stuff • Log in quickly and securely with Touch ID, Face ID or three characters from your memorable information • Manage your account – check balances and pending payments • View your PIN or request a new one • Easily request a new card, report lost or stolen cards, freeze them and order replacements • Quickly find and view transactions and statements • Update your contact details You can find plenty of other information in the app by using our ‘Search’ tool, as well as our handy ‘Help hub’. Getting started It’s quick and easy. You’ll need: • The phone number that you’ve registered with us • An MBNA credit card Keeping you safe online We do all we can to protect you online. This includes preventing connections from the app on devices that we think have been tampered with. How we’ll contact you Using our app won’t affect how we contact you. Our emails will address you by your title and surname and include the last four digits of your account number, or the last three digits of your postcode. Any texts we send you will come from Halifax. Be wary of any message that differs from this – it could be a scam. Important information Your phone’s signal and functionality may affect your service. Terms and conditions apply. When you use this app we collect anonymous location data to help combat fraud, fix bugs and improve future services. Touch ID requires at least iPhone 6s running iOS 14.0 or above or iPad (5th generation), iPad Pro, iPad Air 2, or iPad mini 3 (or later models). Face ID requires either iPhone X or later models, or iPad Pro with Face ID capability (2018 onwards). Everyday Offers is available to Lloyds Bank UK personal current account customers, excluding Basic Account holders, aged 18+ with a debit/credit card who bank online. Terms and conditions apply. Apple, the Apple logo, iPad, iPad Air, iPad mini, iPad Pro, iPhone, Touch ID and Face ID are trademarks of Apple Inc., registered in the U.S. and other countries. Credit cards issued by MBNA Limited. Registered Office: Cawley House, Chester Business Park, Chester CH4 9FB. Registered in England and Wales under company number 02783251. Authorised and regulated by the Financial Conduct Authority. MBNA is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, Register Number: 204487 for the provision of payment services. Credit is available, subject to status, to UK residents aged 18 or over. Calls and online sessions (e.g. completing an application) may be monitored and/or recorded for quality evaluation, training purposes and to ensure compliance with laws and regulations. LEGAL INFORMATION This app is designed and intended for MBNA UK customers to access and service UK personal products. It should only be downloaded for this purpose. While this app can be downloaded from App Stores in other countries, this does not constitute a solicitation, offer or recommendation to enter into a transaction, nor is it to be understood as a solicitation or offer to enter into a customer relationship between the person downloading the app and MBNA. The confirmation that this product or service complies with European Union law is made to Apple to enable it to satisfy its compliance requirements under applicable European Union law. It does not constitute any representation, warranty, or statement to any person and should not be relied upon to enter into any contract.

Ratings & Reviews

4.8

out of 5

192K Ratings

Good app, but.. please read to the end for an update.
25/01/2018

Navek32
The MBNA banking app is very good. Navigation can sometimes be a little obscure on a mobile device but I’ve always managed to find what I’m looking for eventually. Perhaps it’s just designed for the younger generation! The reason I only rated it 4 star is simple that each time I log out I get two very irritating question buttons. Firstly the “have you been able to do all you needed to do” question, which is just about always “yes”, and if I had a problem I would have addressed it from within the app and not on my way out! Secondly, and the mist irritating, is the “do you want to leave a review” question. As I use the app on a mobile device and as I generally don’t want to sit and tap my screen after I’ve completed my banking activity, I don’t usually want to leave a review, however, this time I have left a review but to complain about having to press those irritating butting each time i log out!!! Please remove it. Thanks.Update. I was extremely surprised and pleased when I got the feedback from Apple and the developer saying that my issue had been fixed. It took just one day and now I can log out without any problems at all. Many thanks MBNA for a great customer service. 5 stars well deserved.

Developer Response
Hi, we have identified the issue and you shouldn't be seeing this now. If you are still experiencing issues please contact us at mobile@mbna.com.
Good app, but.. please read to the end for an update.
25/01/2018

Navek32

The MBNA banking app is very good. Navigation can sometimes be a little obscure on a mobile device but I’ve always managed to find what I’m looking for eventually. Perhaps it’s just designed for the younger generation! The reason I only rated it 4 star is simple that each time I log out I get two very irritating question buttons. Firstly the “have you been able to do all you needed to do” question, which is just about always “yes”, and if I had a problem I would have addressed it from within the app and not on my way out! Secondly, and the mist irritating, is the “do you want to leave a review” question. As I use the app on a mobile device and as I generally don’t want to sit and tap my screen after I’ve completed my banking activity, I don’t usually want to leave a review, however, this time I have left a review but to complain about having to press those irritating butting each time i log out!!! Please remove it. Thanks.Update. I was extremely surprised and pleased when I got the feedback from Apple and the developer saying that my issue had been fixed. It took just one day and now I can log out without any problems at all. Many thanks MBNA for a great customer service. 5 stars well deserved.
Developer Response 24/01/2018
Hi, we have identified the issue and you shouldn't be seeing this now. If you are still experiencing issues please contact us at mobile@mbna.com.
Please fix the Bug!!
03/09/2023

Mogzwolf
Great App.However, there’s a bug when trying to pay your credit card bill. To pay you select Pay from the bottom menu, then select either from a bank account or debit card, to the Credit Card account (I select from Debit Card), you then enter the amount and select continue, then continue again, which usually redirects (asking you if you want to “leave” the App) to a webpage where you pay your credit card bill. Unfortunately, tapping continue doesn’t always initiate the redirect; it either does nothing at all or if you continually press continue several times it can work or sometimes you have to restart the App, again several times, for it to work. Please fix.
Please fix the Bug!!
03/09/2023

Mogzwolf

Great App.However, there’s a bug when trying to pay your credit card bill. To pay you select Pay from the bottom menu, then select either from a bank account or debit card, to the Credit Card account (I select from Debit Card), you then enter the amount and select continue, then continue again, which usually redirects (asking you if you want to “leave” the App) to a webpage where you pay your credit card bill. Unfortunately, tapping continue doesn’t always initiate the redirect; it either does nothing at all or if you continually press continue several times it can work or sometimes you have to restart the App, again several times, for it to work. Please fix.
Terrible, not fit for 21st century use
05/03/2022

Disgruntled10191356
Absolute rubbish. You need this app now for MBNA cards to function properly but I consistently do not receive any message from them when trying to make online purchases leading to them being constantly declined. No direct live chat or way to contact an operative via the app, instead it relies on driving you to a phone number on which to call them (completely missing the point of a 21st Century app), where you’re like to send 20-30 minutes to speak to someone...who will invariably NOT sort out your issue. I also have partner cards on my account for my wife, but she cannot even use this app when she installs it as inputting her card details leads to an error message as she is not the primary cardholder. Constant efforts to include her own phone number details as a secondary cardholder seem to make no difference either. This means her online purchases constantly get rejected with a message to “contact your card issuer to provide them with your phone number as part of the two stage authentication process”. In conclusion, seems to work fine if you don’t actually want it to do anything important but absolutely useless if you do. My advice is cut up your MBNA card like I’m about to, get another card provider, and install their much more functional apps. I have Amex and Virgin too and both are fantastic and leaps and bounds ahead of this rubbish.
Terrible, not fit for 21st century use
05/03/2022

Disgruntled10191356

Absolute rubbish. You need this app now for MBNA cards to function properly but I consistently do not receive any message from them when trying to make online purchases leading to them being constantly declined. No direct live chat or way to contact an operative via the app, instead it relies on driving you to a phone number on which to call them (completely missing the point of a 21st Century app), where you’re like to send 20-30 minutes to speak to someone...who will invariably NOT sort out your issue. I also have partner cards on my account for my wife, but she cannot even use this app when she installs it as inputting her card details leads to an error message as she is not the primary cardholder. Constant efforts to include her own phone number details as a secondary cardholder seem to make no difference either. This means her online purchases constantly get rejected with a message to “contact your card issuer to provide them with your phone number as part of the two stage authentication process”. In conclusion, seems to work fine if you don’t actually want it to do anything important but absolutely useless if you do. My advice is cut up your MBNA card like I’m about to, get another card provider, and install their much more functional apps. I have Amex and Virgin too and both are fantastic and leaps and bounds ahead of this rubbish.
Zero stars!
18/03/2019

KP PK
Every update is getting worse and worse, less useful up to date. The only way to contact the team is by telephone which in 21st century is absolutely ridiculous. I am totally confused how is possible to have an account, pay my monthly payment and in other moment, the App says “there is no account that can be accessed through the Card Service App!” Do I have an account or not? If I don’t have any ( because the App says that), why do you keep taking my money? I can’t see my balance but every month I make a payment (without any account) 😳😡. What is my balance actually? No statements, no balance, no information at all... but I continue to pay money to you! Until when? What is the App for? My big problem is invisible balance and information about my account. I have no idea what I have to pay for the rest. And so on, if you are decided to close my account this should be after the balance is cleared. Also, it makes me feel that MBNA team given answers only to the positive feedbacks which is absurdly. They must pay attention to both positive and negative feedbacks. Only in this way the will meet the customers needs! At the end, the App doesn’t work properly, the website is the same. No information at all, the contact is only by telephone-in 21st century, very disappointed ex customer!

Developer Response
Thank you for sharing your feedback. We've made lots of improvements to our Card Services app recently including Smart Rewards, View PIN, spending notifications, card controls and new payment options. We'd love you to take a look and let us know what you think! ~ Ted
Zero stars!
18/03/2019

KP PK

Every update is getting worse and worse, less useful up to date. The only way to contact the team is by telephone which in 21st century is absolutely ridiculous. I am totally confused how is possible to have an account, pay my monthly payment and in other moment, the App says “there is no account that can be accessed through the Card Service App!” Do I have an account or not? If I don’t have any ( because the App says that), why do you keep taking my money? I can’t see my balance but every month I make a payment (without any account) 😳😡. What is my balance actually? No statements, no balance, no information at all... but I continue to pay money to you! Until when? What is the App for? My big problem is invisible balance and information about my account. I have no idea what I have to pay for the rest. And so on, if you are decided to close my account this should be after the balance is cleared. Also, it makes me feel that MBNA team given answers only to the positive feedbacks which is absurdly. They must pay attention to both positive and negative feedbacks. Only in this way the will meet the customers needs! At the end, the App doesn’t work properly, the website is the same. No information at all, the contact is only by telephone-in 21st century, very disappointed ex customer!
Developer Response 28/07/2021
Thank you for sharing your feedback. We've made lots of improvements to our Card Services app recently including Smart Rewards, View PIN, spending notifications, card controls and new payment options. We'd love you to take a look and let us know what you think! ~ Ted

No big updates this time, just some under-the-bonnet improvements to keep everything running smoothly. We're working on some great new features behind the scenes which we'll reveal soon.

Version 175.01

5 days ago

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- Identifiers
- Usage Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contacts
- User Content
- Search History
- Browsing History
- Diagnostics
- Other Data

Privacy practices may vary based, for example, on the features you use or your age. Learn More

Accessibility

Information

Provider
Size
Category
Compatibility
Languages
Age Rating
Copyright

Developer Website

Privacy Policy

Supports

Wallet

The simplest way to get all your passes in one place.

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MBNA Mobile App

Manage credit cards on the go

Ratings & Reviews

What’s New

Version 175.01

App Privacy

Data Linked to You

Data Not Linked to You

Accessibility

Information

Supports

Wallet

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