Royal Bank ClearSpend 4+

Transaction notification delays

Horrendous app. Doesn’t notify you of pending transactions until days after you’ve tried to make a transaction. I had seven notifications overnight from purchases I’d tried to make days before. Needs a rethink as the website is t much better. Both devices at home with excellent Wi-Fi. Used PayPal instead.

Developer Response ,

We are extremely sorry for the inconvenience. The problem has now been resolved.

Summary balance not updating

After the last update the credit card balance is just not updating with the transactions filed, meaning the ‘balance available’ figure is completely inaccurate. This has caused multiple embarrassing card declines across the company. When a credit limit is then temporarily changed for an individual card the summary does update, but this is too little too late - we only get to this point after the card has been declined. This makes the app utterly useless for keeping track on individual expenditure and limits, which is the whole point of it. Please fix this ASAP.

Edit update: I’ve just had to downgrade this now to a one star. The app is utterly useless until this is sorted. I cannot accurately keep an eye on tens of thousands of expenditure across the company, making use of credit cards now a significant risk on our risk register. Totally unacceptable that a bank app has this much risk to my business.

Developer Response ,

We are extremely sorry for the inconvenience. The problem has been resolved in out latest update.

Endless login battle

App gives minimal balance info, but would be more useful if it would let me log in. Every third attempt it needs a new password or doesn’t recognise mine. Always seems to happen when I’m in a hurry. Please fix this!