NatWest Mobile Banking 4+

Great app

Updated- I’ve been using the app for many years and, like many, find it to be very useful and pretty much covers everything I need. One gripe is that the biometric authorisation is a bit hit and miss. I used it once and it worked first time and then tried shortly afterwards and it kept refusing to ‘find’ my face. Hopefully this will become more reliable with future updates. I occasionally have to close and reopen the app when transferring money between accounts as the money leaves one account but doesn’t immediately show in the other account. First time I had a brief worry that I’d transferred to the wrong account but it showed up immediately I opened the app again to check.

Love this - it saves me so much time. I've had it for a while and the first version only allowed to transfer between accounts which was okay but not too helpful. Now I can pay bills on the go whenever I want. I like the security feature that means you have to pay a bill from your online account before you can make a payment from the app when you set up a new payee. Have just had my phone replaced because of a fault and had problems as the app kept saying Service Unavailable - phone the 0808 number helpline (using 0800 wizard) and the guy advised deleting and reinstalling the app. Took a couple of minutes to reinstall and get logged back in - great service.

Great little banking app

I love this banking app. I use it every day, a bit like checking my watch! I found my way around fairly easily. I guess doing a little each day helps all the tech stuff to sink in, so you learn as you go. ( and I’m no techi😉).I really wouldn’t be without it now, I’d feel like my right arm was missing. It certainly saves a trip to the branch. I keep a check on my bank balance and the household bills, and more recently during lockdown my increasing online spending. Even the Hubbie is accepting this new way of banking. Recently tried paying a cheque in online (which I think is just brilliant!) and it worked fine. The biometric face recognition has worked whenever I’ve used it too, I’m getting quite a boffin! I’ve recently tried to open a new bank account on behalf of a club I’m in, and had to do it through the Nat West website, using an online form. Hmm, come on Nat West that was a real pain and pretty fiddly, certainly not customer friendly with all the complicated questions ( even if I do understand the reason you need to ask). It can take up to 6 weeks to open a club current account! No one at the branch could or would help when I was stuck. Online chat was next to useless. Bring in the app guys and get it sorted, or bring back the old days!

Best decision I have ever made.

I have countless card ( well not anymore I have cancelled the lot) now that I have joined NatWest. Not only do the offer competitive rates the also provide incentives long no interest balance transfers ( for a certain period of course) but the provided me with a decent credit line. So many of the strange named credit card companies providing you with pitiful credit £900-£1200 and try charge you 50% interest. As I am an Irish Citizen recently in the past five years relocated to Northern Ireland which is UK, The only options I had to have a credit line was to have 4 separate Visa Cards.

I took great pleasure in calling all of them today and closed all accounts as they expected trust from me to make payments (which I always do) but yet my trust was a measly £1200? I’ve never missed a payment on anything in my life. So for NatWest to show me trust which I will always honour as well as there lightning fast app, knowledgeable and friendly staff. I have found my new go to bank will be moving my savings account as well as current account as soon as I can rearrange DD’s etc but I would highly recommend NatWest to the average person out there you will do well to do better.

Kindest Regards.

Developer Response ,

Wow! Thank you very much for your great review – we love to hear it 😊
- KK