Octopus Energy 4+

Energy at your fingertips

Octopus Energy

    • Free

Screenshots

Description

Manage your Octopus Energy account from your fingertips.

- Keep track of your account balance
- View your recent transactions and billing history
- Pay by card and manage your recurring payments
- Get help with your account

What’s New

Version 3.60.1

We update our app weekly to bring you the latest improvements, features and bug fixes. As usual thanks for all the great feedback! It helps us improve the app for our customers and hunt down all those pesky bugs.

Ratings and Reviews

4.8 out of 5
45.1K Ratings

45.1K Ratings

Micky Smithson ,

A different approach

Having experienced the joys of other utility companies and they’re awful approach to customer service, billing inquiries etc. Moving to Octopus was a very good decision, especially during this cost of living crisis. But this isnt a review of how good Octopus are (They’re very good btw), its a review of the app.
I find that I use the app every day to check usage, and until our smart meter was fitted, to submit daily meter readings. (Every reading put on a Numbers spreadsheet to keep an eye on developing usage patters, and as we live in an Eco home with Panels, ASHP, underfloor heating, it can be a bit of a moving target), but I find the app just simple enough that everyone can understand it, but not quite advanced enough for those who want to drill into their usage. The Octo-Aid app will be better if you want to do this, or try Hugo or loop.

Anyway, I can heartily recommend the app and the company. If you’re on the fence about moving to them, get off it now and come over to the Octopus side, its fun

Snelliendo ,

Disappointing… Octopus please read!

I downloaded the app after realising my IHD had not updated to show my current tariff. After doing some reading online and discovering that (strangely!!) this was a difficult issue to fix, I discovered that this app was meant to be accurate and would be more useful to display my usage… hmm! I downloaded and expected this to solve my issue.

Ok, so the app does show my usage quite easily HOWEVER, it only shows my usage per m2/ KWH as opposed to displaying the £ of my usage. Surely I’m not the only person who would expect to be able to see this, especially given how expensive the energy prices are?!! I understand that it’s useful to see the usage in KWH/m2 however it’s VITAL that you can also see the usage in £ so that is consumers can see exactly how much our usage is costing us!!!

Octopus, please listen. Please give your customers the visibility they NEED. Please give us the option to see the £ of our usage so that we don’t have to get a calculator out. These “smart” functions are only smart if they’re of use to us (the consumer) and make our lives easier. The amount we’re all having to pay for our energy…. You have a responsibility to be more transparent.

Developer Response ,

Hi again, we’ve been hard at work and have released an update with cost of usage! 🥳 Now you’ll be able to switch between kWh and £££ to help you monitoring how much you’re using. Thank you so much for your feedback, we’re always on the lookout for comments like this to make the app even better 📱🐙

app store wont allow post ,

Nice look, zero substance.

Looks nice but no substance. Plenty of options to pay them but no way to ask for a refund of a large credit balance. No information regarding useage or input. Customers just want straightforward info I.e. how much energy I am using (with some history) and how much energy am I generating if I have an outgoing tariff. Octopus are now a medium to large supplier so should employ i.t. People who now what to do and not rely on trainees.

Update after reply from octopus. Not really an answer. I tried to get a refund via the website but it wasn’t there or was totally hidden. Had to ring in and wait on hold for ages. I know you don’t get the actual generating figures from my solar but you do get the export figure or you wouldn’t be able to credit the account so that reply was wrong. Again, all we really want is the information showing a figure for how much we have taken and how much we have given you in a set period. This info is on the bill but is not on the app or website in a form that is readable. Style over substance and you may have good tech people but you make a point on the website that the dashboard is created by your interns.

Developer Response ,

Hi there, you can request a refund from the website for now. Smart meters only track how much electricity you’ve sent to the grid, not how much you’ve generated — there are third-party options for that, we only see the surplus electricity you haven’t used and are exporting. We do have a very popular internship programme but that’s just the tip of the iceberg, we have an incredible team building new tech that is licensed across the world 🐙

App Privacy

The developer, Octopus Energy, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

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