Manage your Octopus Energy account from your fingertips.
• Scan meter readings from your meter without typing a number
• View your billing history
• Update your account and payment details
• Contact the Octopus Energy support team
Fix issue with account balance not displaying for some people.
Ratings and ReviewsSee All
Great company, not so good app
I’ve only been with Octopus for a short while and have been massively impressed with them so far. But their app leaves a lot to be desired. They need to invest some time and a little money into making this good. I was with Scottish Power before, they had a very comprehensive app. The Octopus app doesn’t need to be flashy, just to work. When you try to set a calendar reminder, it sends you to a broken web page, doesn’t give a very professional feel at all. I spoke to the call centre and they told me to use the the website instead which kind of defeats the object of an app. So, seems a great company, but get the app sorted guys! 👍🏻
People are missing the point!
Many of the people submitting reviews on the app are missing the point, we do not select Octopus Energy on the polish of its app but on the basis of excellent pricing and good quality service.
I switched to Octopus from Shell Energy who had a very good and comprehensive app because the price was excellent and there were no penalty fees, at the end of the day I would rather have the extra £140 a year in my pocket than a super polished, all encompassing app and no savings.
Yes Octopus should look to update and refine their app but value for money and service level are much more important to the average customer.
Got the basics, worth investing more time on
This has got all the basics you need to see, you can see your account balance and give meter readings. It’s handy that you can directly message one of the team to solve any account queries. Would be nice to have more time spent on developing this app to have more features added like other reviews have mentioned. A main thing that bugs me is that the app offers to add a reminder to your calendar to take a meter reading, yet which I press this it takes me to the internet and comes up with some sort of error message (something I thought would have been dealt with immediately!).
Up to six family members will be able to use this app with Family Sharing enabled.