I’ve been trying to use the Pampers app to check my rewards, but it hasn’t worked for months. Every time I try to access my rewards, I get a “technical fault” message. I’ve emailed the support team multiple times since early 2025, and all I keep hearing is that the issue is “being looked at.” It’s almost halfway through the year now, and nothing has changed. No updates, no fixes – just the same broken app.To make things worse, I’ve been waiting over 4 months for a paper coupon that was promised. Every time I follow up, they say there’s a delay. Over four months is not a delay – it’s just poor service.This app needs to be thrown in the trash and rebuilt from the ground up. It’s useless as it is. Don’t waste your time scanning codes or buying in bulk hoping to redeem rewards. It’s a rip-off when the system doesn’t work and the company doesn’t follow through.

Pampers were my go to brand for nappies right from the start, and I have used them throughout, with my little girl now being almost 2 years old. I love how well they fit, how comfortable and soft they are, as well as details such as the water marker, helping you know when they have wet their nappy (this was so helpful in the early stages!). On top of all of this, I love the fact that you can collect points along the way, towards money off or free nappies and the app makes it super easy to collect your points and store them. If you haven’t already, download the app. There are lots of articles and advice that can help your parenting journey too!

Update again: Final count was that it took scanning 22 packs of nappies to get the same reward as you used to receive for scanning 10 packs. ————————————————————————Update following dev response: So it’s not an intuitive customer experience at all but you can get packs of nappies with your points. The seamless experience only offers you the £2 voucher but if you go back to the Home Screen then go to rewards you can get slightly better rewards. BUT if you had the old app it was 10 packs scanned to get a free pack of nappies. With this new system it’s AT LEAST 50% more required (if not more due to initial bonus points) so really isn’t as beneficial. I will possibly look to other brands now given this substantial change. ———————————————————————— Original review: When you could save up your credits for a free pack of nappies this app was worth it. Now that you get a measly £2 voucher (which you then have to remember to take into a Tesco, Asda or coop) it’s just not worth the effort.

The app is great, it’s good to get points and be able to use them against nappies. Saves a decent amount of money. Only issue now is the rewards are a bit expensive, like 2000 points for £6 off. A 28 pack of nappies gets you 28 points (sometimes 58 on the triple scan) and bigger packs like a monthly pack would get you like 168 points. It means it will take a long time to collect enough points for a good discount, you basically have to settle for £2 off any nappies for 800 points or £4 off jumbo packs for 1400 points. Before the rewards were achievable like 1200 points for £6 off. With Pampers being so expensive, the reward system is definitely a bonus to buying the brand. It just needs the rewards to be more achievable.