Remitly: Transfer Money Abroad 4+

Remitly, it has its value

This exchange money sender is very convenient and more time keeping when and how or what to expect. Whenever you felt, or to give in any form pay which you could do anytime, fast and efficient as you would feel to utilise it. They also gives news of others exchanges around the country as similar to discount. I have sending abroad but had not had any issues so far. This an excellent way of interacting around the globe whether it is close kin or family who is in struggle which need quick and urgent deposit move over. They also value their customers importantly as well as the banks and your money is secure. Any problems arise just give them a quick call on customer service they would happy to assist any further directions. Which they are good to handle any money have not been or any reassurance could be given by the hard working team. Thanks for the patient to take your valuable time to have consider to have take part to read this. Your patient well have been appreciated which not went to waste… Kind regards to all…

Developer Response ,

Hi, thanks so much for telling us about your experience. We’re so glad we could provide some peace of mind in this situation. Please let us know if we can do anything else to help.

Disgraceful and rude customer service

I have always used world remit but recently they have become impossible to send money with. So I decided to try using Remitly. I signed up and I tried to send a small amount of money to my fiancée in Kenya. It was blocked and when I tried to login again I was informed my account was suspended. I’ve just got off a live chat and I feel like I’ve been branded or treated like a common criminal. After talking to someone for a while I got put through to the customer protection team, I was told by a guy called Roberto that he would look into my account and inform me what was wrong. But no, all he did was basically tell me that my transaction was reviewed and that they thought it was fraudulent or words to that effect and he told me in no uncertain terms that I was a criminal or scammer and he closed the chat without me being able to ask why. It was so rude and to brand someone like this when all I was trying to do was make use of the very services they provide. I am baffled, although I can hazard a good guess as to why, trying to send money to Kenya or Africa in general is terrible but we cannot all be branded as criminals. I am though, from Ireland. I’m appalled at being treated like this and Remitly should be ashamed of themselves for letting their employees talk to customers this way. Avoid at all costs, unless you want to be branded some type of scammer/fraudster.

They don’t understand their own system

I send money to my family every month and decided to use this app. Most of the time it works but when it doesn’t then you are in absolute mess. Last time I sent money was within this month and received confirmation that funds were transferred. But actually they were not which means I was given false confirmation. When I contacted customer support I was told that they will investigate. It’s been 2 weeks and they kept on saying me to wait as their transfer partner is not responding. My family needed money urgently so they had to arrange from somewhere else. Anyways I send the bank statement of the receiver which I should have not as they couldn’t get a response from their transfer partner and after 2 weeks of wait I had to cancel the transaction. Now I am waiting for refund which may take another 10 days. What a pathetic service. Will never use again.

Developer Response ,

Hi, thank you for this feedback! We’re so sorry to hear about your experience. If you’re comfortable sending us more information, we’d like to investigate what happened. Please fill out this form https://bit.ly/3ufZsLZ so we can help.