School Gateway is the easiest way for parents to interact with their child’s life at school.
Your school controls the information shared with you - this can include, free in app messaging, attendance and absence notifications, online payments, making bookings for clubs, viewing timetables and much more.
• Your school must have School Gateway before you can use this app.
• To register/login your school must have your email address and phone number on their system. If you can’t log in, please check these details are up-to-date at your school.
• Your app will automatically display information for multiple children /schools as long as the schools use School Gateway. Please check your email address and mobile number at all your schools match.
• If other members of your family want to log-in please make sure their email address and mobile number are also registered with the school.
• You must turn on push notifications for the app to receive messages and updates from your school.
Version 2.11.2 (11)
This version includes a few improvements to make School Gateway easier to use. We’ve added a help link so you can access our FAQ and user guides, we’ve made it easier to top up your child’s lunch money balance and the menu screen is more performant. Thanks for using School Gateway!
Ratings and Reviews
Cap on amount child can spend
This is the only way I can give my child dinner money as their school don’t accept cash payments. Since he started at high school in September he has been spending his dinner money like it’s a bottomless pit! I’m not sure if the school or the app developers set the minimum payment of £10 allowed to be added at any one time, but I’ve allowed my son to spend £2.50 per day on his lunch but he is taking advantage and spending more. Obviously he has been punished for this, but the facility to cap the children’s spending or the ability to add any amount of money to the account would be really helpful for parents like me who can’t afford to keep adding endless amounts of money to their child’s account! If someone from the app teams could advise me if there are any plans to implement the above that would be great. Thanks
Developer Response ,
Thank you for your feedback. The ability to set a limit on daily spending is on our wish list for future improvements.
Slow to update School messages
This is the first review I’ve done so bear with me...
I was told to download this app when my kids moved up to secondary so have had it a year and half now. I use it mainly to send and receive messages to School, to check on achievements/consequences, attendance. The first year, with one child was adequate (not brilliant, but did the job). Now my youngest is on there, the whole process of communication has slowed down incredibly. School say they’ve sent messages to me but I don’t receive them through the app until at least a day later. I’ve sent countless messages through the app that are either received late or not at all, by School. I’ve tried signing out and back in again, checking for updates, but it never improves. The app says achievements to a certain date, but those achievements don’t show for some time (2 weeks at worst). It is getting quite frustrating now and I think I need to revert back to email to communicate. I’ve given 2* because I do find payments effective and on a par with regular bank payments (not bank transfers which take 2 hours), and is very easy to use. That will be the only reason I continue to have the app as the school is cashless now.
Developer Response ,
I'm sorry you're having problems with the app. Please contact your school who can raise a case with our Support team to resolve the issue.
Can’t see all schools
My oldest son has moved schools but we still use his primary school for breakfast club and we used to pay through school Gateway. When he moved to his junior school I could no longer see the link to his previous school to pay breakfast club. Before I could resolve this, my youngest started pre-school so now when I log on I can’t see my eldest son’s record at all or link to either his primary school to pay breakfast club or his junior to pay his lunch. It seems that I can’t be registered with more than one school or one child st the same time. I’ve reported to schools but with a full time job I feel limited on time and it’s just one thing which would be nice if it was straight forward. It worked well for one son, one school.
Developer Response ,
Thank you for your feedback. If the Junior School and the pre-school hold the same email address and mobile number for you and the pre-school is using School Gateway, you should see both schools automatically. Please contact the schools to verify your contact details. Regarding the previous school, once the school has finished its end of year processes and deletes the leavers, the school will no longer show on your account.
Up to six family members will be able to use this app with Family Sharing enabled.