Southern On Track 4+

UK train times + tickets

The Go-Ahead Group plc

    • 1.6 • 271 Ratings
    • Free

iPhone Screenshots

Description

Straight to your pocket! Download our free On Track app for tailored information about your most used journeys, easy ticket purchase and more. Live departure times, platform changes, service updates and a nifty journey planner are all just a swipe, tap and scroll away.

Features include:
• Personalised dashboard for your regular journeys
• Buy train tickets on the go and collect at the station
• Live departure and arrival boards
• Interactive map
• Station facilities and parking
• Tube updates
• Submit delay repay claims

What’s New

Version 2.13.3

Enhancements to Flexi ticket functionality.

Ratings and Reviews

1.6 out of 5
271 Ratings

271 Ratings

PT_813 ,

Appalling software - avoid

If you’re planning on taking a train journey on Southern Rail, my advice is to buy a paper ticket and avoid anything more high-tech entirely. The Key Smartcard system is a fiasco, and this app is a part of the mess. It’s meant to be able to load tickets onto a card that can be read by gates at the stations. Right now I the app is telling me that I have a ticket, and that I need to load it onto my Key Smartcard before I can buy any other tickets. And yet when I get the app to detect my card (a process that is 50/50 at best), the app tells me there are no tickets available to be transferred. I’ve had many, many other problems and wasted huge amounts of time with Southern’s buggy software. The staff at the stations don’t know what to do, and the customer service teams on the phone don’t know what to do either. Everyone is polite, but everyone also acknowledges privately that the system itself is a joke. Avoid Southern if you can, and avoid this app especially.

Nicky Names ,

Used to be simple

This used to work. No longer. Disclaimer - I use this a couple of times a year, have had it fir a few years.

Goodness knows what has happened but I have just spent 20 minutes trying to buy a simple day return for tomorrow and gave up.

Firstly, just try to find the “from” and “to” options easily! Pretty basic stuff ? Yes I thought so too. I, it wants you to enter favourite stations but, having done this, doesn’t allow you to actually do anything with them - like buy a ticket.

I have an account, it didn’t offer me to of in until I had finished completing all my details again (as requested) - then has t remembers my previous phone details, then eventually made it back to the booking, tried to pay by card (no Apple Pay?????) and it crashed several times.

I switched to The Trainline which offered me an anytime day ticket (which Southern didn’t), I booked the whole thing and had the e-tickets in about a minute and a half. I had to pay a service fee though, which makes the fact that it was impossible to book the journey without this direct with Southern even more irritating.

Southern - what a complete and utter joke. You should be embarrassed that this pile of nonsense is live (well until you want to pay anyway).

MercilessHamster ,

Rubbish

This App really is rubbish, i was after a quick way to have a phone purchased ticket that isn’t sitting somewhere in my email. The ticket wallet section of the app crashed when attempting to login into it. When I purchased a ticket via the app, it sent an email with a link to attach the purchased ticket to my southern account, clicking that on a phone doesn’t work and I’m redirected to a purchase page. Clicking the link on a desktop links it to my southern account, then I can see it in my ticket wallet (which successfully logs in when you have a ticket??), attempting to click the ticket for I assume the barcode crashes the app. In short.. looks like I’m digging through my emails for a ticket in the morning.

App Privacy

The developer, The Go-Ahead Group plc, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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