Go North East 4+

Bus tracker and schedule are out of sync

The app says the bus has left, but the bus is actually a few mins late and because the departure schedule doesn’t track the actual busses I end up missing the bus regardless. This has happened on a few occasions. You can’t track a bus that has “departed” already so it’s even more difficult to know whether you have actually missed the bus or not

Developer Response ,

Hello - I'm sorry to hear that you've experienced this with the app. The live times that flash green should be counting down in real-time, and they should be very accurate as they update every 10 seconds. Have you also tried viewing the buses moving on the map? These also update every 10 seconds. Please let us know the details via email at hello@gonortheast.co.uk if you experience any further issues.

App never works when you really need it .

The apps always having issues. Sometimes ot wont load. Sometimes it wont load busses tracking . Sometimes it wont load the bus stops or it wont load the timetable. And the worst one. Is it says a bus is due even when that bus is coming off the route. So it will say bus due in 25 mins . The bus will show up and they take the buss off the route and you have to wait another 30 mins . The app should know this is happening and not didplay the that the bus is due. Weather its gona show ip or not if we cant get on it dont ahow it as available ive missed atleast 10 busses that eould have gotten me home because of this stupid fycjing glitch

Nfc prevents ticket scanning

This is a great app, but lately I cannot scan my ticket on a bus without my debit card popping up and covering the ticket on my iPhone screen. I don’t know what’s changed, but scanning my ticket in the app seems to depend on what the driver is doing with the machine and some drivers insist it’s my fault and I somehow need to “turn it off”, but I cannot find any option to do that anywhere on the phone. To me it does not seem secure to have my debit card coming up when I’m not making any kind of purchase and just want to scan my ticket.

Developer Response ,

Hello - as it's a complete new app you need to create a new account. You can do this by going to ‘Settings’, followed by ‘sign in’ and then ‘Create an account’. You can use any existing active tickets on the old app as normal, then get in touch to swap any other tickets over after that - gonortheast.co.uk/contact-us. Once you're up and running, we'd really appreciate it if you'd consider leaving us an updated review. Thanks.