THE UK’S HAIR & BEAUTY BOOKING APP
Over 2 million appointments booked monthly. 63,000+ salons on board. Treatwell is the fastest, easiest, and most-loved way to book hair, beauty, massage, health, and wellness appointments near you.
BOOK APPOINTMENTS
Haircuts, massages, waxes, mani-pedis… or that new treatment you’ve been dying to try. Find expert salons & spas near you in seconds, and book your self-care fix whenever you fancy - anytime, anywhere.
WHY TREATWELL
Discover the best hairdressers, nail techs, and salons near you - your next favourite is just a tap away.
Filter thousands of salons, snag the best appointment, and book it there and then.
Read millions of honest reviews from real customers, and know what to expect before you even step inside.
Add appointments to your calendar in a few taps. Life’s busy - we’ll keep track.
Get to your appointment easily with our in-app map functionality.
Choose off-peak times (like afternoons or quiet periods) for a better price.
Pre-pay for your treatment, and breeze in and out on the day - smooth & stress-free.
Manage all your appointments in one place - rebook, reschedule, or cancel if plans change.
Reminders and deals straight to your phone - never miss an appointment, or a discount.
Treatwell is available across the UK, including London, Manchester, Birmingham, Glasgow, Liverpool, Edinburgh, Belfast, Leeds, Bristol, Sheffield, Newcastle - and across 13 European countries.
Treatwell is fantastic very easy to you and shows all the local places and gives good explanation of all the treatments and gives reviews of all the place as well as detailing the location of the places and filtering. I came across Treatwell just by randomly searching google for a local tanning salon and I manage to find a place local to me that does every treatment I needed in one place rather than than going to different place for the different treatment which made it more simple and I could organise what I wanted when. I love it that I can pay and book in advance so I can do it when I want rather than ringing up and booking over the phone. I would definitely recommend it.
Awful - charged me £60 in contravention of their cancellation policies
O Rose
tl;dr - I was charged £60 for an appointment I cancelled, despite being within the cancellation period. The salon received nothing; it all went to Treatwell. I'm amazed by how terribly this booking structure treats customers, and in this case the salon / venue too. I booked a hair appointment at a salon, and selected the option to pay at the venue. I rescheduled it once, no problem. I then had to cancel the appointment, which I did more than 24 hours in advance. My credit card was still charged for the service, despite the fact that: a) I had opted to pay at the venue and not in advance, b) the salon does not receive any money, which I confirmed with them and c) nowhere in the confirmation email or online documentation does it state what the cancellation period for this venue is. The salon owner said she thought it was 24 hours. The Treatwell website says it will tell you clearly what the cancellation policy is for your booking. The confirmation email I received does not do this. It refers only to refunds being fully available if appointments are changed within 24 hours of the scheduled date, and states that if I want to cancel I must let the salon know in advance. It does not specify a time; nor does the salon's profile on Treatwell. This contravenes Treatwell's online information, including the contract terms. I have made a complaint and received no response. I will not be using this platform again.
Developer Response
Hi O Rose,Thank you for sharing your feedback.We are very sorry to hear you had a negative experience when booking through our platform. We'd like to look into this further for you. Could you please send us the details of your booking by using this form: https://support.treatwell.com/hc/en-gb/requests/newWe want all our customers to have a perfect booking experience. We would be more than happy to look into this for you to see if we can help.Best wishes, Treatwell
Misleading
L_I_T
The app doesn’t in any way make it clear when booking that they are only a payment platform facilitator. If there is an issue with the service you booked through them they send you to the business to sort it. They don’t mediate, they don’t help, they don’t issue refunds. All the while, the business says they only receive the money from treatwell end of month and that treatwell marks customers as no show randomly themselves so they keep the money and don’t pass it to the business, so the business refuses to refund. Overall, if you have a problem, you’re on your own, injured and iwth your money stolen. And the app doesn’t make it abundandly clear when you make the booking that this is the case.The developer response also shows it’s a copy pasted response with no research because Treatwell agreed what what the business where I booked was doing was blackmail - they said they want to refund but only if I remove my negative review on Treatwell- they won’t help refund me, nor did they accept my review update which revealed this to other users. So the service reviews on Treatwell still can’t be trusted, since Treatwell is ok to let businesses blackmail clients for good reviews and won’t accept genuine reviews of the services saying they pose legal issues - of course!
Developer Response
Hi L.I.N,Thank you for taking the time to share your feedback.We are very sorry to hear you had a negative experience with one of our partners and that we were unable to provide the outcome you were hoping for. Refund decisions are at the discretion of the salon, as it is them who ultimately provide the treatment, unfortunately in this case they did refuse our request to process a refund for you. Although we do always try our best to reach an agreeable resolution, we are unable to override the salon’s decision. We would never mark a customer as no show without the salon instructing us to do so, and in this case the salon would be paid for the missed appointment as if it had gone ahead.Our apologies again that we were unable to support you in getting the outcome you hoped for.Best wishes, Treatwell
UNRELIABLE APP AND BAD CUSTOMER SERVICE
JourDayDen
I have booked an appointment for the same day and paid for via the app, and realised that I had made an error straight away, so I cancelled it within 5 minutes after booking. While cancelling, there was no warning that appointment within 24 hours could not be reimbursed. After discovering this in the cancellation mail, I contacted the salon trying to resolve the issue and was told that they had not got the appointment in their system, did not receive my payment and the money were retained by Treatwell. So I contacted Treatwell customer service by phone, they were closed. I recontacted the salon and proposed to come to the appointment. The salon advised me to rebook the appointment on the app. When I tried to do so, the appointment time slot was available, but I was asked to repay, rebook option was not available. So I contacted Treatwell customer service in writing, and... later the same day I received the answer they cannot reimburse me because my timeslot had already been booked and that is why the salon had not wanted to accept me!!! In conclusion, there is a significant lack of interaction between the salons et Treatwell and the customer service is not reliable at all. DO NOT RECOMMEND
Developer Response
Hi there,Thanks very much for your feedback.We're really sorry to hear about this and would really like to investigate this further.With regards to cancellations; all our partner salons are in charge of setting up their own cancellation policies and calendar, but if they are happy to refund outside of their policy or reschedule, we can of course go ahead and process this from our side.As we can't have access to your account with the details left in this review, please email us at help@treatwell.co.uk with details of your booking so we can look into this further. We want all our customers to have a smooth booking experience and we'd love to try and turn this experience around for you.Thanks again for getting in touch.Best wishes, Treatwell
Hi there,
We update the Treatwell app as often as possible to make it faster and more reliable for you.
This update contains several bug fixes and performance improvements. You should find the app even easier to use now.
Enjoy the latest and greatest version of our app.
Version 6.9.0
The developer, Treatwell Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
Identifiers
Data Linked to You
The following data may be collected and linked to your identity:
Purchases
Financial Info
Contact Info
User Content
Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Usage Data
Diagnostics
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
Information
Provider
Treatwell Limited
Size
308.4 MB
Category
Lifestyle
Compatibility
Requires iOS 17.0 or later.
iPhone Requires iOS 17.0 or later.
Mac Requires macOS 14.0 or later and a Mac with Apple M1 chip or later.
