iPhone 12 Pro Max - using to do doc upload for job. Got through to the bit where it was asking me to scan my passport nfc chip. Pressed to do so and it just got stuck repeatedly saying I don’t have the app and to download and then come back. Thankfully a previous reviewer had posted up their advice that you will need to start again, shut the app completely by swiping up from bottom of screen and closing and then restart your phone. Once I did that it worked, although for the passport chip part you have to put your phone against the photo page. Seems as though plenty of others having issues with this app, and this might help someone else in the future. If the app worked as it should do then great idea, but this is a pretty major bug that will presumably throw a lot of people.

Sadly, this was supposedly my only option as an in person ID check would involve a 3 hour round trip (not even available at the NHS trust I was joining).But I did get it to work eventually and so I’m sharing to help other future frustrated NHS workers…First I downloaded with my google pixel smartphone, which didn’t work. I got the step 3.Then I tried using my iPad (I don’t own an iphone). I got further on my iPad, it accepted the photo of my passport and selfie worked ok, but then wouldn’t get past the bit when the chip reader opens (step 5 I think).So I did all the steps recommended including uninstalling and reinstalling the app, closing the app, restarting my iPad. Used the chrome browser. And that still didn’t work. Then I went back to my smartphone, reinstalled the app, restarted the smartphone, used the chrome browser…. And it worked! What a piece of sh#t software. It probably took me 3 hours to do this on my holiday. All so that I can prove my ID to a trust that I used to work at for 6 years. What’s wrong with just showing your passport at the interview!!?

Have attempted to load my info - required for a volunteer position - about a dozen times. Successfully manage to upload passport and get through the trauma of the face scan but when it comes to scanning the chip it tells me to go back to guest link and get started. So I start again - and again and again. Sought help which was useless: told me to copy the link into Google. There is no link to copy! Have restarted both iPad and iPhone, uninstalled the app, reinstalled the app, switched off and on again all to no avail. What a waste of my time.

The problem with reviews for this app is that people download it as a one-off, for an unusual/new process, that’s a little unintuitive. As such, the majority of reviews are just there to complain when something goes wrong.As far as I can tell the app worked swiftly and well. I believe many people’s issues will be with the process rather than the app itself.