UK Immigration: ID Check 4+

Never had I been forced to explore such uncharted depths of frustration when using technology. If you wanted to design an app that would drive people nuts, this would be the five star answer to your problem. What better way to make people question their most basic assumptions about life and their sanity than by asking them to take a picture of their BRP, only to tell them that no, you are hallucinating, this isn’t your BRP, you are using the wrong type of document? And if a man has been brought to his knees by the absurdity of this diabolical error, but still has enough strength left in him to pull himself up and give it another brave try, then what better way to finish him off than by telling him that you have been locked out of this app for you have failed this ordeal one too many times? Return to the mystical mountains of UK immigration ID check after 24 hours. What’s next? Is it going to tell me that it hasn’t been 24 hours when I retry tomorrow? What cryptic meaning belies this error? Perhaps it wants me to come back exactly 24 hours to the very second?
What a mess of an app. Absolute disaster. Utter maddening nonesense.

Started with my 13pro, didn’t work. Then based on call center help, tried on an old phone (8) running required OS. After 2 hrs trying to get this to work, NOT able to scan the chip on my BRP card (NFT cannot be enabled for any other service than Apple Pay- so this is DOOMEd to failure!!!). I read online that it will not work with ANY iPhone!!!!!

It took front and back photos fine, eventually after multiple failures, I said to skip the chip scanning part, it scanned my face successfully and then took a photo to submit. That completed fine. Then I went online to complete my application, and it said since I could not be verified, it DELETED the entire visa application that the PAID lawyer built and submitted for me. When I log into my account now, it says NO RECENT APPLICATIONS! Now I have to pay the lawyer again to look into this and put a new app together. UNBELIEVABLE!!!

I’ve never used an app so bad in my life. It doesn’t even deserve a 1 star!…

I cannot believe this is inflicted upon anyone let alone people who are over 50 years of age! A tech savvy person cannot navigate their way around so I cannot even imagine how regular people with not much tech knowledge will get this done! The app takes a picture of the ID but still won’t scan the chip. You try a different device it won’t let you log back in, you log out in the previous device still no chance of completing it in the new device - cannot even log in. Finally you manage to find your way of doing it after fiddling around for over 45+ minutes then it decides it cannot scan the chip on the BRP! Just send people their regular plastic cards until you test an app properly before deploying it please!