Virgin Money Mobile Banking 4+

Say hello to brighter money

Clydesdale Bank PLC

    • Free

Screenshots

Description

Say hello to brighter money from Virgin Money. Up-front products. Red-hot service. Bored with your bank? See what makes us different.


Our current account is where the smart money goes. Along with a linked savings account, you’ll be able to manage your money in our brand new app or online.

With no monthly fees to worry about, and a rate of interest paid on both your current account and linked savings account, you can open your account in minutes and join a trusted brand that’s looking out for you.

NEW - BRIGHTER BUSINESS BANKING IS HERE
You can now manage your Virgin Money
business accounts in our app. The perfect
combination of business expertise and Virgin
innovation - with plenty of perks along the way.

TRACK, BUDGET, SAVE AND PAY

- View and track your transactions with our automatic tagging of your spending. You can even add your own custom tags.

- Budget better by seeing your spending and what you’ve got left at the end of the month. If you’re over budget, we’ll let you know.

- Save cleverly with our savings pots. Pick a goal, create a pot for out and transfer money to it when you can. We’ll do the maths to help you keep on track.


EXPECT SERVICE THAT’S ABOUT SMILES, NOT SALES

Offering everything from current and savings accounts to mortgages, yes, Virgin Money is a bank.

But don’t worry, we never act like one. We’re Virgin first, so our love of service always shines through.

You’ll experience this every time with our customer service advisors.


KEY FEATURES

- Deposit cheques in the app. You’ll usually get your money the next working day.

- Set up savings pots for your savings goals.

- Automatic spend tagging.

- Sign in securely using your face, fingerprint or passcode.

- View statements & set up and manage Direct Debits and Standing Orders.

- Set up automatic money sweeps if your current account balance runs low to help prevent fees and missed payments.

- Report a debit card lost or stolen



AND FINALLY…

Like any current account, ours is subject to status and eligibility.

Your eligible deposits with Virgin Money are covered for up to £85,000 per person under the Financial Services Compensation Scheme.

What’s New

Version 23.0

Your banking just got a little bit brighter. We update the Virgin Money app regularly to bring you the best experience. With this release we've fixed a few bugs, and also made a couple more tweaks and service improvements.

Ratings and Reviews

4.6 out of 5
94.5K Ratings

94.5K Ratings

Laytz 80 ,

Easy to use, but lacks a few important features

First of all, I would like to say, the app is very easy to set up and easy to use as far as banking apps goes it’s easy to open an account via the app which is brilliant. However there are some missing features. that’s what I would like to see in the future release. One been card controls such as the ability to freeze your card in the app or freeze in ATM. Withdrawals via the app, but the one I would like to see most is the ability to see your pin via the app. The app already has Face ID or touch ID as a security measure having the ability to view your pin and authenticate in that with Face ID is a big mission for me, it’s also a security feature so pins don’t go missing in the post and it’s also Alixis ability feature for someone who is visually impaired who may not be able to read the pin from a piece of paper. However, keep up the good work

Developer Response ,

Thanks for the feedback, we're constantly looking to improve so will take this onboard.

colruk ,

Bug fixed but annoyances remain

The virgin money app is generally pretty good. It allows you to view all of your accounts of and transactions but there’s a few areas that it could be improved.
The first is with exporting statements, for some reason when you want to export a statement it doesn’t use the standard iPhone send menu so there’s no option to email it to yourself - this is crazy! They should either switch to using the standard send menu or even have a button to just email a copy of the statement to you (like Moneybox).
The next annoyance is with the statement lists, for some reason the dates go back to when virgin money appears to have come into existence rather than just showing you a list of the months since you opened your account - this wouldn’t really be a problem if I didn’t have to go through and click everyone to try and clear the previously mentioned bug.
Finally, and this really shouldn’t be something that I’m having to point out, there doesn’t seem to be anyway to see the current interest rate of accounts in the app. Why isn’t it listed under more info in each account? Having to go to the website is just annoying.

Developer Response ,

Hi, Thank you so much for taking the time to leave us some feedback. We will pass this onto the team to see if there are issues with notifications. Thank you

*ang12* ,

App does not work - avoid

This is the worst experience I have ever had with online banking. I have several online financial accounts and all work well. This app has not let me access my new virgin account and this has been the case for the last few weeks. My iMac lets me in intermittently (so my passwords etc are correct) - but won’t let me into my account - however the phone app (iPhone 13 with up to date software) won’t let me in at all. I opened an account early December and still cannot access my money. Their online chat service is a robot and gives no help at all for logging in. Their answermachine gives no indication of where you are in the queue or how long you need to wait (tried twice and given up) and I have had no answers to recent emails. Appalling that you cannot access your own money for nearly a month and all communications with the company have failed
The app team have now replied to the above comment asking me to phone the same number I have tried previously! Just tried again this afternoon and again had to give up. I still cannot get the app to let me in. I have put in a formal complaint that I can’t access my money and I am now going to switch banks as the lack of communication and support is ridiculous

Developer Response ,

Hello Ang, I am so sorry to hear you have not been able to access your account through the mobile APP. We would need to take a closer look into this for you to se what is happening. If you could call the team on 0800 121 7365, one of our agent will be able to assist in getting you online. Thanks

App Privacy

The developer, Clydesdale Bank PLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Sensitive Info
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • User Content
  • Search History

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

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