PayMe by HSBC 4+

Wasting time

1. Try to reset pin and password but never really receive the reset emails supposedly being sent to my email for few months.
2. After being able to receive the reset email now and try to login in via email,app screen shows error message that keeps saying account not found. So if my email account now can receive the reset instruction, why the account can’t be found? This is ridiculous and a total waste of time.
3. Have previously received money in the account when was able to login, so that means my money is frozen now because I can never gain access to the app because of these technical disaster of this app
4. Can someone from Hsbc help fix this before I change back the comments? Thanks

Developer Response ,

Hi isaac2019, please contact our customer service （https://payme.hsbc.com.hk/zh-hk/help） if the problem persists.

Very Bad User Experience!

1) I have installed the APP for a while but today is my first time to use it.... i have linked my bank account and credit account as well, then was going add value into the Pay Me APP account, however, there is no response after I pressed the value added button. I have no way to add value into this APP account anyway...

2) Then I was thinking is it becoz the APP is old version, so I went to APP Store to update the APP. I reopened the APP after updated but a pop-up message came out and asked me to update the APP again, then I went to APP Store to check but it stated the APP in my phone is updated. Then I opened the APP again but that pop-up message came out again and it made me cannot press other button. At the end, I failed to use this APP.

In fact I want to try new method but very bad user experience! I think I will back to use the most original and safe online banking to transfer money in future!

Thanks
Yoki

Great app - some improvement recommendations

I doubt most people would use it to pay small bills with friends, everyday. As such, it does not make sense that the barcode scan window is occupying most of the screen while the space for choosing friends in the same screen is so tiny. I think the scan window should only pop up by choose and you need to improve the user experience for choosing friends (e.g. often chosen friends are on top and the people names should always be fully shown if possible).

Second, the limit for credit card is getting smaller and smaller. I would assume most people would set credit card as default then switch to saving as the limit is used up. At a point you don’t have enough limit with your credit card, it would be very helpful that you ask for authorisation from user then deduct the first part from card and second from saving by itself.

Last but not least, your “request” function needs to improve. Imagine there would be notification for one being requested but I have a lot occasions where people did not know I made requests until we spoke. Should you send email alert as well?

Good app, thank you.