SC Mobile Hong Kong 4+

love businesses that walk the walk

Update is a game-changer! The interface is so clean and user-friendly. But you know what I really love? How they updated the logo with the rainbow pride flag for this month. Such a cool move showing their support for the LGBTQ+ community. It's refreshing to see a big name bank getting behind inclusivity like that. I love businesses that walk the walk when it comes to progressive values. Simple gestures like a rainbow logo go a long way in making folks feel seen and celebrated. Mad respect to SC for doing their part.

Unfortunate UX Design from a banking app

I use “unfortunate” instead of “unfriendly” because it simply doesn’t consider user experience at all so there is no friendliness to speak of. This came from some of my years using the app:

- accounts disappeared after phone change and app reinstalled. It will just show the account you used to reinstall app, all other accounts must be added back (no, not all banks do that, HxBC does it seamlessly)

- ID card capture is a joke (again, if above has been fixed we will not have this request). Please ask your testing team to try before release. I doubt any normal human beings can get it done in 30 mins for front and back scans of the ID card.

- advertisements before login page. Yes, forced advertisement every time before you can login. Bank: this is genius! Customers: if so, let’s cut out your relationship manager?

- if pre-login advertisement page down, you can even go on to login.

- “continue” button placed at the edge of app browser and my iPhone 14, 15 both face the problem of no response.

- transfer amount input looks like it’s for web (but I see it in my app), which requires a lot of tapping to trigger the amount input.

Dare I say more? Yes, your banking app is severely lagging behinds your peers. Up your game or out!

Developer Response ,

Hi McCreamy, thank you for connecting with us. We understand that there is still room for improvement in SC Mobile. We hope to give you better experience in the future. ~ Sasa

Poor user interface

I only had a SC credit card recently and AFTER I logged in, the app asked me to open a bank account as well. The app told me that I can only skip this for three times so I ended up following the instructions to open an account but eventually it didn’t tell me whether the account opening was successful or not. It appeared that the process did not complete. I tried twice but still failed and then the app no longer prompted the message to ask me to open a bank account. I had to call the customer service to check if I had opened an account (which I failed). The customer service directed me to open an account BEFORE I login in (which was a different process that I experienced). It wasted me so much time and caused me confusion. If the account opening function AFTER logging in is not working, please fix it or just remove it altogether.

Developer Response ,

Hi ybyung, this is not the experience we would like you to have. Please send us a message via DM on Twitter @StanChart or inbox to our Facebook page Standard Chartered HK with the reference number App23_1246108 and we will get in touch with you. ~ Alice