bigbasket & bbnow: Grocery App 12+

Online Grocery Shopping App

BigBasket.com

Designed for iPhone

    • Free

iPhone Screenshots

Description

bigbasket: A TATA Enterprise

Introducing bbnow: Get your groceries delivered in 15 to 30 minutes. Choose from 5000+ grocery essentials. Available only in select cities.

bigbasket is India’s leading online grocery shopping app, trusted by 10 million+ happy customers and counting!

Install the bigbasket app now and get your groceries delivered in 300+ cities and towns across India.

Shop from a vast range of 40,000+ products including farm-fresh fruits and vegetables, groceries, fish, chicken, meat, home & household essentials, pet care needs, organic products, beauty and hygiene, imported and gourmet & more at the best prices. Enjoy hassle-free online grocery shopping and home delivery at just a click of a button.

FEATURES AND SERVICES

What to expect from us?

* Wide range of products, including fresh fruits and vegetables: Choose from a vast collection of 40,000+ products across 1000+ national and international brands including Aashirvaad, Amul, Bisleri, Cadbury, Complan, Fresho, Haldiram, Himalaya, Horlicks, Kellogg’s, Lays, Lizol, Nandini, Nescafe, Nivea, Nutella, Patanjali, Saffola, Sunpure, Surf Excel, Vim, Zespri to name a few. And yes, we have a full range of fresh fruits and vegetables, procured directly from farmers!

* Enjoy low prices and great offers: Buy at low prices with great offers including discounts, bundle pack offerings, promotions.

* Fast and Secure Checkout: Pay by UPI, net-banking, credit and debit cards options and e-wallets.

* Assured quality: We source most of our fruits, vegetables and private label staples (bb Royal, bb Popular) directly from farmers.

* Search in 7 languages: Our app supports searching for items in seven regional languages. Search for “vendakkai” or “bhindi” or “ladies finger”, we’ll get it right automatically.

* Easy search options: Easily shop from your past purchases with the help of SmartBasket, else use our various search options: scan the bar code search, give voice commands, use filters on categories or brands.

FEEDBACK / APP SUGGESTIONS:
At bigbasket your shopping experience is our priority and we would love to know how we can improve our app as well as services. If you have any suggestions to improve our app, please mail us at productteam@bigbasket.com. For any inputs on our service we are at customerservice@bigbasket.com, https://www.facebook.com/Bigbasketcom or 18601231000.

What’s New

Version 6.7.1

▪ Bug fixes and improvements.

Ratings and Reviews

4.8 out of 5
280.5K Ratings

280.5K Ratings

Ankur150222 ,

Not Customer centric

Before lockdown they were delivering good now post lockdown the online sale has increased and they have totally stopped delivering to my area...... these days for the past 2-3 month it says slot not available .. I have 6 month membership paid but who cares if I can’t order .... once accidentally I could get a slot last week and could place a prepaid order ... remember prepaid order... I got a call from executive saying your address land mark is not correct so I gave a landmark to them and they told they cannot update landmark now from backend and they will have to cancel the order from backend (remember they can cancel order from backend but not update landmarks ) seems to be fishie and stupid and finally they cancelled it and told me to place again with correct landmark ... wow now I am not able to place order and the order was cancelled and amount credit to wallet ... I escalated to customer care they agreed to refund the money. And told my area is restricted area so cannot deliver any more ... irony is Flipkart, grofers , Spencer’s they all deliver here but not big basket ... because they have now become big after lockdown with huge business so they don’t have time for all customers !!

Developer Response ,

Please accept our sincere apology. We are very sorry to know about your experience with us. Please let us know your order number at appsupport@bigbasket.com and we promise to get this resolved quickly.

saurabhvashishth ,

Extremely unreliable with poor customer communication

I realize that during this time of panic buying, a lot of items would be out of stock and that’s totally understandable. But what’s important here is proper and timely communication about that to customer. I had placed order for 16 essentials and after 3 days was my scheduled delivery in the morning. On the scheduled day and time delivery guy shows up with 8 items and tells others are unavailable and that I was informed about that. I check my phone to see a msg at 3am in the morning on the scheduled delivery day - 3 days after my placing order and 6 hours before delivery. This would mean either your inventory management system is extremely poor, which I am surprised as your entire business depends on that or your customer communication very poor. Had that been communicated in time, I would have made alternate arrangements. Anyways, not going to rely on you again on future.

Developer Response ,

This is very disappointing to hear, Can you please share the details at appsupport@bigbasket.com. Our team will have this checked and update.

Animesh Anand ,

Worst online grocery service

Deliberately trying to fool customers. I placed order 2 days back and the delivery guy contacted me only once to confirm my address. He was just a society away from me and he said he couldn’t find my address and left for another location without even informing me. Then i contacted customer care and they told he cannot come now so rescheduled my order to next day morning slot and i received confirmation message that i would receive my grocery in morning slot. Next day i waited entire day but no call no word from them, infact i tried to contact them but they no response and then later last night somehow call matured to customer care and they said they misplaced order so would replace and order and get it delivered next day evening slot ! This is not enough now what they did was removed one of my item from the list without informing me ! I called them several times to get it included and they were saying its not available any more finally they added it i dont know how they managed or how they were fooling me before that! Finally today order was deliver on time and delivery guy reached my address without even calling me (dnt knw how he got my address which 2 days ago he was not able to get). Now they delivered wrong item and delivery boy was saying item is same as ordered i dont understand how these guys are running this app! So irresponsible and rude guys ! Bad experience!

Developer Response ,

We take pride in our customer satisfaction and these mistakes are not in line with our philosophy. Also as part of our continuous strive for perfection, we are implementing a number of checks and measures to ensure mistakes like these do not occur again. You deserve the best and we will make sure that you will get it with us. Thank you for sharing your feedback which we deeply appreciate. We value your opinion and see it as an opportunity for us to learn and improve.

App Privacy

The developer, BigBasket.com, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Search History
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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