Nnnow is a home to brands whose products we have to search a lot for in the market at all times and usually they are not available. Even if we find these products by any chance then they are avaialable at such expensive rates that we have no choice but to use those products which are cheaper in price and maybe in quality as well. Along with giving us easy access to these brands, Nnnow also provides us with exciting discount coupons making these products more affordable for us.

This has happened with me twice. I always go for prepaid orders. Once I ordered GAP t-shirt for men and got GAP leggings for girls size 10 years. But could return it and got the refund too. But the second time I ordered for GAP leggings for 8 years girls and received the parcel in AJIO packing with some cheat t-shirt. I asked for a return. The guy came, checked the parcel, took and gave it back the next day saying it’s some different product so we can’t return. It’s been a month and I am writing emails and they are asking me to wait for 2-3 working days. The customer care number doesn’t work most of the time. And when it works they give you the same reply. Another order was prepaid and I didn’t receive it after a month. They told me we have cancel your order after my request. But still waiting for the refund after a month. Never going to order from this. Everyone should be careful while they order. Instead there are many better options for Nnnow.

There was no option of redeeming loyalty points, neither on app nor on website. I contacted customer service - 1. They said I need to have minimum threshold of loyalty points to redeem. But the website says otherwise - DUMB customer support people who dont even know the policies. 2. Called them again, Now they told me to email about it and expect the issue to be resolved in a week. - why not directly on call? And why such a long timeline? - ZERO CUSTOMER FOCUS 3. Called again, They put me on indefinite hold for no reason - MENTAL TORTURE 4. Called again, they simply said they don’t wanna help me and used some bad words - ABUSIVE AND HELLA RUDE Apart from Customer service, even store pickup orders take a week. Like why?? I can just go to store and buy it right away then why through app, it is whole different story? THE MOST PATHETIC CUSTOMER EXPERIENCE. If you want mental peace, just stay away from this app :)

I placed an order a couple of days ago, and the app showed that it would be delivered today. However, the promised delivery date came and went without any delivery or proper update.When I reached out to customer support on WhatsApp, the experience only got worse. They refused to disclose the name of the person handling my query, citing privacy concerns. Seriously, what kind of customer support operates this way?I was then informed that my order had apparently not been confirmed or invoiced and was still pending. If that was the case, why was a delivery date displayed in the first place? After I raised the issue, I was told that they would expedite the order. However, when I asked for proof of escalation, a ticket number, or any reference to track my complaint, there was no clear accountability.The entire experience has been frustrating and reflects a lack of transparency, accountability, and basic customer service. Customers deserve accurate delivery timelines, clear order statuses, and a support team that can provide proper answers instead of vague assurances.Honestly, it’s better to stick to established e-commerce platforms like Myntra and other trusted apps rather than ordering directly through these brand-specific apps. At least you expect a more structured order-tracking and customer-support experience. Ordering directly should offer some advantage, not leave customers chasing support for basic information about their own orders.A promised delivery date means nothing if the order isn’t even confirmed. This experience has seriously dented my confidence in the app, and I would think twice before ordering from it again.