I submitted a claim for my car's infotainment system after a frontal accident impact. Due to the front collision, the infotainment system completely stopped working. The screen is slightly bent and internally damaged, but because there is no major visible crack on the display, my claim was rejected.They failed to properly assess the impact damage and simply dismissed it without a fair technical evaluation.What is most disappointing is the drastic change in their attitude. Their behavior and support were extremely polite and responsive until I purchased the policy. After that, everything changed. Now, they keep rejecting claims for foolish and senseless reasons, finding excuses instead of solutions. It feels like genuine concerns are ignored rather than investigated properly.I used to recommend GoDigit to friends and family, believing it was a reliable and customer-friendly insurer. Unfortunately, my recent experience has completely changed that perception. Instead of standing by their customer during a difficult situation, they chose denial over accountability.This has been one of the worst service experiences I have had so far. I strongly advise others to choose their insurance policy wisely.Otherwise, you may end up regretting your decision when you actu need support the most.

I had submitted images of a damaged panel caused by an accident, but the claim was unjustly denied by GoDigit, stating it was “non-claimable.” This decision was made without a proper analysis of key factors such as geographical conditions, manufacturing details, and prevailing weather at the time of the incident. They simply concluded that the damage was due to rusting, without acknowledging that the panel’s age was unknown or considering the fact that it had been raining continuously.Importantly, the region in question—Odisha’s coastal belt—is known for high salinity in the air, which can cause rapid rusting and corrosion. Despite this, the claims team failed to factor in these environmental realities. It is evident that GoDigit’s claim executives either lack the necessary technical knowledge or are deliberately dismissing legitimate claims without conducting thorough investigations. Their approach appears to be designed to reject valid claims under the guise of vague and baseless justifications.I previously recommended GoDigit to others, believing it to be a trustworthy insurer. However, my recent experience has been deeply disappointing. I now feel compelled to share that, based on my firsthand experience, GoDigit has proven to be one of the worst insurance providers, prioritizing denial over diligence.

Extremely disappointing experience with Digit Insurance.My father was recently hospitalized due to severe stomach pain. After proper diagnosis, doctors confirmed a gallbladder infection. The hospital provided all necessary medical documents and even issued an official clarification letter to the insurance team. The treating doctor also explained the case directly to the insurance representative.Despite all the required documents and medical clarification, Digit Insurance rejected the claim without giving a proper justification.When we contacted customer support to understand the reason, the experience was even worse. The representative was very unprofessional and instead of explaining the issue, he said “Don’t unnecessarily raise your voice on the call.” We were only trying to understand the reason for the rejection during a very stressful time for our family.Even after raising multiple complaints, there was no proper response or support. When I informed them that I no longer wanted to continue with the policy, I received an email stating that I am not eligible for a refund because the insurance was claimed, even though the claim itself was rejected by them.This entire situation has been extremely frustrating while dealing with a family medical emergency.I strongly recommend people carefully review the claim process and customer service before choosing Digit Insurance, as my experience has been very disappointing and negligent.

Very disappointing experience with Go Digit Insurance.My vehicle claim has been handled very poorly. Despite multiple damaged parts being reported and inspected, I was informed through the service center that only the rear bumper and back panel would be considered for repair. There has been no proper written communication explaining why other damaged parts are being ignored.I have contacted customer care 4–5 times, but no satisfactory resolution has been provided. The surveyor, Mr. Umesh, has not been answering my calls or messages, and even customer care representatives have been unable to reach him. The concerned manager, Mr. Rahul, has also not responded to my calls or messages.Instead of communicating directly with me, instructions are being passed to the local service center, leaving me completely unaware of the status of my own claim. The claim process has been unnecessarily delayed, causing significant inconvenience.I was ultimately left with the impression that the company was unwilling to approve the complete claim despite the reported damages. Due to the lack of transparency, poor communication, and delay in claim settlement, my experience has been extremely unsatisfactory.Based on my personal experience, I would not recommend this insurance company to others. I hope the management reviews this matter seriously and improves its customer service and claim handling process.