I have been trying to use the Bisleri app for home delivery of water bottles, but my experience has been nothing short of frustrating. The app is completely unreliable and full of issues, making it impossible to place an order. Every time I try, I encounter errors, and despite multiple attempts, the problem persists. For a company as well-known as Bisleri, I expected a seamless digital experience, but instead, I have faced nothing but inconvenience.The worst part, however, is their customer service. After facing repeated issues with the app, I called their support team and explained the problem in detail. They assured me that they would look into it, so I even followed up with a detailed email, attaching screenshots to help them understand the issue better. It has now been over two weeks, yet I have not received a single response from them. No update, no resolution—just complete silence. This kind of negligence clearly shows that Bisleri does not value its customers.If a company launches an app for essential services like water delivery, they should at least ensure that it works properly. Even if issues arise, a responsible company would promptly address customer complaints and communicate with them. Unfortunately, Bisleri has failed miserably in both aspects. Their poor app experience, coupled with an unresponsive customer support team, makes me seriously question whether they care about their customers at all. Given this experience, I will be looking for alternative brands that actually respect their customers and provide reliable service.

I have an active subscription.I shifted to new place in same colony and updated address in Bisleri app on Dec15th. There was no delivery since then. Today I called customer care but still had old address in your system. Ekta from support asked me to delete mobile app and update address again in website. I deleted app and logged into website to update address again. But it was already showing new address. I still saved it and called customer care again. This time it was Ishrita. She said the same thing that system showing old address. She now tells me to install app again and change address. I asked her to update correct address manually. She tried and said “system not updating address, you have to do it”. What a circus you guys are running. !!!I am a mobile developer myself and this should not be this hard to keep your “SYSTEM” synced with website and app. App shows correct address, website shows correct address but your “SYSTEM” and delivery guys show old address. Stopping Bisleri and using local mount Kailash supplier. That will have me peace of mind and still save some money. Btw it is technical issue from developer end and your staff has nothing to do with it.

This App is a trap. First they will make you app for the subscription for the entire period upfront. Then, they will not deliver as per the delivery schedule. The delivery agents will come whenever they feel like. Since we pay the entire amount upfront we cannot argue with these people. Also, they take the deposit amount for the water cans and god help you if you want your money back. For me, they took almost one ENTIRE MONTH to refund the money. That too, after I have raised a complaint on the consumer forum. The customer service is useless to the point where you feel it would have been better had they an AI voice assistant instead. The customer support agents only read their script and don't bother to help you. For the mental agony this company is causing their customers, I suggest even stop buying bisleri water bottles sold outside. If you take this subscription then one thing is guaranteed, YOUR MONEY AND TIME both will be WASTED.

I ordered 20 liters Bisleri bottles. Order placed on June 28th which was supposed to be delivered by max on 30 June. Guy calls me for the delivery ans says will reach there in an hour. Guy did not came, called he did not answer. It’s been July 2nd and order has not been delivered yet. I called customer service they said will be delivered today after an escalation was raised against the order but not sure when it will be delivered. I was waiting until first half my Saturday which was waste of my time, guy calls in a very rude tone saying “share your location on WhatsApp or will not be able to deliver the product”. After knowing my location he said “I will let you know if I can deliver by evening or so”Called customer care, they called delivery guy and near by delivery office no one answered their call. I couldn’t buy water bottle from anywhere else as I don’t have any spare bottle so if delivery guy will come then I won’t have anything to give them in exchange. They put me in a situation where i was sitting thirsty because of these people. Also wasted half day of my Saturday because I live alone and there will be no one to collect the delivery. There is no system, no one is looking into the issues at the backend. Better buy it from nearby shop or get it from some other service provider.