I bought wakefit taco 6 seater dining set from wakefit store on 23rd March. There was defect in chairs which was reported post delivery. After defective item delivered from wakefit, I made a complaint with picture and video, post which carpenter visit was done. Carpenter told the defect is unrepairable. Nothing happened for 2 weeks, and I have done multiple follow ups and upon each follow up I was told that I will get sone update on replacement. After 2 weeks I was told that there needs to be carpenter visit again. Again carpenter told same thing that defect is unrepairable. Again no response, upon multiple follow up I got this mail that I need to provide pictures again, which was provided 3 weeks back. What is the point of moving circle. I am continuously following up with customer support and escalation DL but not getting any concrete reply even after 2 carpenter visit. Its been more then 1 month and there is no action, but false promises. Do not buy their products

Track8: Needs to work standalone without wifi for the price I'm paying. Doesn’t track naps separately which may improve the sleep score. Doesn’t show me how to improve my sleep score or what factors go into improving one’s sleep score (if it’s so vague, what do I optimise against?) Doesn’t push data to Apple health (I have an iOS device) ergo, even google fit I believe. Regul8: Don’t even get me started (literally). My delivery is delayed for almost 4 weeks now. I don’t think the product even exists. I’ve been cited operation reasons for the delay since they are “made to order” (which is nonsense since the delivery date keeps shifting by every two weeks)What’s going on Wakefit? You’re an amazing brand which me and my peers have leaned (read:slept) on over the years, but these AI products of yours aren’t doing enough justice. If you’ll wait for 8Sleep or other competitors to get into nearable sleep tracking or sleep improvement solutions, I’m afraid you’ll get blown out of the water and won’t be able to see ~40-50% revenue contribution form these products in the near-to-mid term, citing your founders recent article. PS: your feedback form in your earlier review responses for Zense doesn’t work at all— A well wisher

I have ordered mattress for which etd was within one week but they increased etd time every time etd is approaching, this happened multiple time and finally they gave 1 and half months time to deliver which is PATHETIC. Who wants product is delivered after months? Their customer service is MINUS, they don’t even know what they are talking about. ZERO in resolving any problem. I think they hired some illiterate people who are trained to say sorry only. I have mailed to their Nodal Officer and CEO also but to everyone’s surprise they are also equally responsible of this INTEREST earning game. Their escalating team only can refund after earning interest on our money for months. They take order by showing less delivery time but believe, never fall in their trap, there are multiple option out there, but not from here. A big ZERO.

I bought a 6 seater dinning table from them around Diwali, it showed delivery date 50 days later . After I waited for 2 month, the they cancelled the order without giving any reason. And there was a function in my home I was waiting for dinning table .if they had informed before I could have ordered from some other brand during Diwali when we were getting offer . Now we are getting products on higher price and And on top of it they deducted money from refund as well . Such ##### . They are cheat and fraud . Never had anyone done that before cancelling the order and then deducting money from our refund. So beware they are cheats