Every time i try to open it the app just crashes. It does not even open. Maybe it is a problem with just my phone model(xs max) but please look into it. I have to call and enquire everytime about my loan date and everything and it is hard to track without the app. The app is good. Please look into it.

I recently had a disappointing experience with Muthoot Finance, where I was charged an exorbitant penalty fee of Rs 1000 for just one day. This unjustifiable charge left me feeling frustrated and dissatisfied with their services.To make matters worse, the customer service representative, a lady named Poornima, from Btm layout branch displayed a dismissive attitude by simply attributing the issue to a "system fault." Her behavior was unhelpful and failed to address my concerns or provide a satisfactory explanation for the penalty.As a customer, I believe in fair and transparent practices, and this incident has left me questioning Muthoot Finance's commitment to these values. Charging such an excessive penalty for a single day seems unreasonable and does not reflect a customer-centric approach.I hope that by sharing my experience, other potential customers will be cautious and informed about the practices and level of customer service at Muthoot Finance. It is important for businesses to uphold fairness and accountability in their dealings, and unfortunately, I did not find that to be the case here.I urge Muthoot Finance to review their penalty charges, improve their customer service standards, and ensure that such unfair practices are rectified.

1. I had done payment for my loan from 3rd party app which they have clearly mentioned that NO conveniences fee or platform charges will be deducted and same can be verified from payment receipt but when I check history in Muthood app their is a difference in calculation for which bank has no answer and employees of bank are seriously giving useless answer.2. Whenever I tried to make a payment of from Muthood app with part payment it’s not allowing me to make a payment from then my interest amount, so that feature is totally useless3. No updated values are visible in loan section only total amount is visible irrespective of how many payments you have done.

I had a very disappointing experience at the Muthoot Finance Ramesh Nagar branch. I visited to close my gold loan account, but the staff member, Megha ma’am, refused to process the closure. She gave an unconvincing excuse, saying that "the system doesn't allow loan closures during the last week of the month." It felt like I was being misled, as this reason made no sense and was not mentioned anywhere in their policies.Instead of helping or offering a proper explanation, her attitude was dismissive and unprofessional. This kind of behavior is unacceptable, especially when dealing with customers' hard-earned assets. I sincerely hope the management looks into this matter and ensures better training and transparency in their services.