my Excitel 4+


Designed for iPad

    • Free



Save yourself time with "my Excitel" app through changing your details, online payment, requesting payment collection, basic troubleshooting and escalating on connectivity issue.

- View your plan
- View your Internet connection expiration date
- Pay your plan online

Manage Your Account Information
- View Account information
- Change your self-care password
- Edit your contact phone number and e-mail address

- See global issues, affecting wider area
- View your "Last Attempt Failure Detail"
- "Reset MAC" of your Internet connection

- "Request Payment Pickup" through single button

Contact Us
- Create Case with issue report

What’s New

Version 2.21.13

Bug fixes

Ratings and Reviews

2.9 out of 5
1.3K Ratings

1.3K Ratings

christopherzczx ,


EXCITEL is the worst connection you can go for. Never waste your money by buying this plan. I got a data plan from excitel and paid 2000 for installation and 4400 for the connection for 9 months for which they said If I shift to a new location they would get the data transferred to the new location. I shifted to gurgaon on 31st March and they asked to buy a new connection since the connection needs to be active for the data to be transferred. I was hesitent to spend money again but I did it anyway and raised a request for data transfer to be done. It has been 25 days that I have been calling them again and again and they keep telling me to wait. And today as of 31st April 2021, they are asking me to get the recharge done as the plan is inactive and needs to be active for the data to be transferred which was only due to the delay from their end. And they tell you that 2000 rupees is refundable but they don’t refund it. When I asked then to refund it they completely denied it and made me pay again for the new one.

yash840 ,

Only Fraudster and no professionalism

I purchased their fibre services and through a local vendor. They were known about that purchase as I was asked about an OTP at the time of final purchase, they overcharged me by 2500/- INR extra by making fraud statements and all.
Now, I am hunting their customer service since last 2-3 months, but I haven’t got any of the reply or resolution yet. They always say that I’ll be getting a callback (which was promised to me by 8-10 executive including their manager whose name was Mr. Vinay Kumar Tiwari) , but it never happens and they themselves disconnect the call from their side(by which u can understand what type of quality of after sales services they have)
The internet speed is like the same you will experience by connecting a hotspot from mobile phone, customer service is ridiculous
So, it’s a humble suggestion that never go with them and switch to other alternates which are available for the similar prices, they have nothing to brag about.

Anilparitosh ,

Horrible customer support

I have been a loyal excitel customer for past 3 years but in recent times the level of customer support has gone down the drain. The average waiting time on call is around 30mins if you are lucky. Chat support is slightly better even though resolution doesn’t happen there as well. Returning router and getting a refund is another battle altogether now that the customer is supposed to personally go and handover the router to nearest Center. Only good thing is sales team is very prompt since they want to take your money and after that everyone vanishes. Transferring remaining subscription days to a new user id after shifting to another place is non existent even though sales team will insist that it will be done as soon as you take a new subscription. Speed is good when it’s working but service is in the negatives so avoid till they do something about the customer support. Switching to Airtel.

App Privacy

The developer, Excitel, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

You Might Also Like