my Excitel 4+

EXCITEL is the worst connection you can go for. Never waste your money by buying this plan. I got a data plan from excitel and paid 2000 for installation and 4400 for the connection for 9 months for which they said If I shift to a new location they would get the data transferred to the new location. I shifted to gurgaon on 31st March and they asked to buy a new connection since the connection needs to be active for the data to be transferred. I was hesitent to spend money again but I did it anyway and raised a request for data transfer to be done. It has been 25 days that I have been calling them again and again and they keep telling me to wait. And today as of 31st April 2021, they are asking me to get the recharge done as the plan is inactive and needs to be active for the data to be transferred which was only due to the delay from their end. And they tell you that 2000 rupees is refundable but they don’t refund it. When I asked then to refund it they completely denied it and made me pay again for the new one.

I purchased their fibre services and through a local vendor. They were known about that purchase as I was asked about an OTP at the time of final purchase, they overcharged me by 2500/- INR extra by making fraud statements and all.
Now, I am hunting their customer service since last 2-3 months, but I haven’t got any of the reply or resolution yet. They always say that I’ll be getting a callback (which was promised to me by 8-10 executive including their manager whose name was Mr. Vinay Kumar Tiwari) , but it never happens and they themselves disconnect the call from their side(by which u can understand what type of quality of after sales services they have)
The internet speed is like the same you will experience by connecting a hotspot from mobile phone, customer service is ridiculous
So, it’s a humble suggestion that never go with them and switch to other alternates which are available for the similar prices, they have nothing to brag about.
JUST MOVE ON WITH OTHER BRANDS, EXCITEL IS REALLY A WASTE OF MONEY

I have been a loyal excitel customer for past 3 years but in recent times the level of customer support has gone down the drain. The average waiting time on call is around 30mins if you are lucky. Chat support is slightly better even though resolution doesn’t happen there as well. Returning router and getting a refund is another battle altogether now that the customer is supposed to personally go and handover the router to nearest Center. Only good thing is sales team is very prompt since they want to take your money and after that everyone vanishes. Transferring remaining subscription days to a new user id after shifting to another place is non existent even though sales team will insist that it will be done as soon as you take a new subscription. Speed is good when it’s working but service is in the negatives so avoid till they do something about the customer support. Switching to Airtel.