my Excitel 4+

I have been using exitel from 2016 never ever got disconnected except 5-6 times in these 9 years. The service compared to the big gaints like jio amd airtel in our locality Exitel is the best broadband service one can get… we are a total work from home couple and believe me we are doing a sales oriented profile none of our colleague’s have this kind of speed and service in our organisation. All our colleagues always asked about our broadband because we are too fast to lock leads. Thanks once again to the team excitel you guys are perfect example of super customer satisfaction value for money company. Maybe one day Excitel will lead the broadband sector. Keep doing the good work and best of luck to the team…

I have been using Excitel for around 2 years. Initially the service was good. But since last 6-7 months, it has given me nothing but headaches. Internet connection is way too unstable and wobbly with frequent disconnections. I had to call them several times every day for a month to just get the modem changed.
If Internet is gone in your area due to some technical issue, it can take up to 3-4 days to get resolved despite putting repeated complaints on the app.
In addition, u need to call them also reminding them of the ticket raised. Otherwise, no one to come to resolve the issue. In fact, many times I need to call them multiple times just for a single issue. And trust me, I don’t call them before 24 hours have exceeded my ticket. On top of that, all that customer service people at call centre do is tell you that they have escalated your issue. That’s it. They will say that they have no communication with the ground team. All they can do is escalate the issue at their end. So, yes, the customer service is extremely extremely poor.

I’ve been using Excitel’s broadband service since 2022, and I’m genuinely impressed with the experience. The internet speed has been consistently reliable, and the connection is stable even during peak hours. The installation process was smooth, and the customer support team has always been responsive and helpful whenever I had any queries. What I appreciate most is the value for money and the transparency in their service. It’s refreshing to have a provider that delivers what it promises without unnecessary hassles. Overall, I’m very satisfied and would gladly recommend Excitel to anyone looking for a dependable internet connection.