First if I would like to appreciate the effort taken by Govt. of India I. Digitising all the central and state government services.It makes life easier to see all services under one roof. Even though there are glitches, bugs and room for improvement. I truly appreciate the effort. Also I see oly 250+ users installed this application. Which is very bad from our citizens. We should encourage our govt by supporting digital India. I see many Appl from Gujarat. But I feel bad that none of the services are provided by Tamil Nadu govt yet. Tamilnadu wake up and work hard to digitise all your service to let go off corruption

On 5th August 2025, there was a new rule which meant employer can no longer generate UAN number for employees and the employee must do it themselves. Thus, there was this service on UMANG “UAN allotment and activation”. This service has worked well for some but some of us are causing major issues because of this and losing our jobs. When I tried to use the service for the past 15 days, after entering the OTP, I got the error message “Unexpected error occurred”. Today I tried again and I reached Aadhar face verification stage. At this stage I got a new error “Duplicate or no transaction history found for OTP verificaiton”. I tried again at night and now I am facing the error at the same stage but the message is different. It has changed to “Error occurred while getting OTP verification details. Kindly retry !!”. If you cannot handle so many users at one point, atleast open an offline service for the people facing issues. The worst part about this is we cannot use our laptops to access this service or do it offline, UMANG is the only way which doesn’t work for me. I request the team to please work on this issue and put more effort into testing the application before pushing it to production since this is a very important service. Even 1 star is a lot considering the experience I have faced.

First time in my life i have seen a app where the feature has more than three months of everyday technical issue and the team is working for more than three month’s every day, like passbook feature, the otp messaging are pitiful and frustrating, everyone on the comments and online are complaining about the epfo services application, Im trying to track the claim status, magically my account which i raised claim using my registered number is not at all associated with the account and umaang wont send otp stating “This Mobile number is not registered with UMANG. Please visit New User section for completing registration process.”, when I panicked and logged out and try to register it’s giving number already registered, please login, really 🤣🥲, most of places over the internet, the team mentioned due to server issues, so you guys know about the outages caused due to the traffic and glitches, and not try to scale the process, if technical issues coming this frequently, i mean then it’s not about servers but there is seriously wrong with the developer team who are handling this.

I have been monitoring EPFO for more than 2 months and I get the technical error pop up most of the times when I try to either request for the OTP or post login click on the PF.Message for the team that looks into the reviews and replies to end users in the play store: The technical issue is not new , there are many false promises that the review team has posted in the old ratings in the play store that the technical errors are fixed in EPFO section but the reality is that it still exists and many users are frustrated with the EPFO development team, this is purely hitting on the government reputation as well just because of incapable dev team. Review Team - Please don’t fool us by giving short term fixes and for the sake of your reputation please fix the high EPFO system downtime.