NPS by Protean (NSDL e-Gov‪)‬ 4+

Hence many apps are login using Face ID and finger print option. We are still using password to login the app. I know we are not using the app daily based. Just 50 times in an year max.

Second, need some UI design improvements, facing lots of accessibility issues. Icons and buttons are so small, it’s hard to click and navigate. And some design principles need to implemented. Example, all buttons are primary, there should be 2 primary button need to placed in one screen, so other buttons need to outline or secondary buttons, so user will not get confused.

You may beed a UX design to review the application. U no need to do wow and trending. Just make it easy to use.

Dear Sir/Madam,

Thank you for your feedback. We will try to incorporate your valuable suggestion.

Regards,
Protean e-Gov Technologies Limited
(Central Recordkeeping Agency for National Pension System)

It appears that app has been designed in such a way that a grievance can not be lodged through this. I have attempted to lodge a grievance number of time but the end portion of form is never displayed. I am using I Phone.
Another issue is money in transit status is not reflected in account status immediately . You only come to know after 2 or 3 days after it gets updated in account ,for these intervening days money vanishes without any details causing anxiety to subscriber.
In my case I have changed the POP from UTISEL to HDFC ,but in my account setting still UTISEL is shown ,though account statement reflects HDFC correctly.
NPS needs to change its attitude and work in a professional way if it has to make this scheme of Govt successful. I feel if it can not provide accurate and transparent service to its subscribers then it is of no use .

"Dear Sir/Madam,

We regret the inconvenience this may have caused.

The issue may have been encountered on account of a technical glitch. which should have been resolved by now. Request you to kindly access the NPS Mobile App again.

Regards,
Protean e-Gov Technologies Limited
(Central Recordkeeping Agency for National Pension System)"

That’s how great the app is ! Ridiculous login mechanisms, every app worth being used has facial or fingerprint login not this antique piece ! Icons in the app are designed to not be clickable they’re to test how much patience the user has and how desperate they’re to find how much money have invested in this platform, that’s why users and people use this atrocious app, or else given any other option anyone would choose any god dn app for accessing the data that these idiots give in this god forsaken useless incredibly hard to use app . Guys basic UI review would save your a lot of anger from users ! The app is designed to be unusable and tough to navigate. How junior was the developer who made app? Or was it some school kid who made this!!

Please IMPROVE basic access and login and UI and accessibility!

Hello, we apologize for the disappointing experience you've had and we understand your frustration. Please write to us at uoshelpdesk@proteantech.in and our team will assist you further.