Meet Ola, the ride-hailing app that offers top levels of safety to all its riders and drivers. With more than 2 million+ drivers and taxis in 250+ cities worldwide, we’ve got you covered in India, UK, Australia and New Zealand.
To book a ride with Ola, simply follow the steps below. Oh, and don’t forget to share your unique referral code with friends, so you can both get great discounts when you travel!
● Enter the destination to check fares
● See all available travel options near you
● Pick your choice of ride
● Get instant confirmation with trip details
● Track your car in real-time
Here are a few of the other benefits of riding with Ola:
● Exciting ride offers
● Top-quality drivers
● A secure start code for every ride
● Multi-stop ride bookings
● A range of vehicles to choose from including Auto, Bike, Corporate and Outstation (India)
● Emergency alert system
All Ola vehicles come equipped with onboard GPS for route navigation. See all your available ride options in the app.
Bug fixes and performance improvements
Ratings and Reviews
Fares are higher business standards are low...Ola lost its credibility..
As I am not happy with Ola but still taken out my precious time to write a review as I use to be one on the regular customer and loyal user of the service...when Ola started in India, was happy that we have got transportation with easy access and economical way to travel regularly. When Uber came in I was reluctant to use it while getting good service from Ola.
Suddenly there use to be high surge prices without any justification way too inconsiderate, unprofessional drivers, no response to on board issues, bad quality cars, ride cancellations, no customer interaction centre only automated responses..it’s was the time
Ola lost his connect with there customers not bothering what they are facing and I believe it happens with startups when there’s a gap for “customer first” vision.
As I have switched to Uber, they have certain challenges too but few pros are making me stick to it for a while now..
I don’t know what chances my review has to reach to Ola team, but they can make a come back if they believe in sustainability of business..
Developer Response ,
Thank you for the positive rating,Zuber. Could you share more details by writing to (m.me/olacabs)? Our product team and developers would love to hear from you. Our team will work on improving your experience the next time around Thanks for trying our app!
WORST SERVICE EVER!!!
Do not use this app, unless you like being scammed.
I have not been this annoyed by anything as they have made me by now. I came from Jaipur to Noida using the outstation cab. The estimation from point A to B was about 3K plus the toll taxes, which we were willing to pay. Once the ride ended I was charged ₹1000 more for some extra distance which means either the estimation was wrong (and to be this big of a company and be wrong at estimation by not just 5 or 10 percent but 25%, I mean how incompetent can you be). The other thing could be the driver took a route as per his wishes. In both scenarios, I do not understand why do I need to pay that. Anyways, they have charged me for that and would not refund.
I raise the complaint once the day we arrived Noida and they didn’t even register it. I was told it would resolve within 72 hours. Nothing happened I got busy in life. I again had to call to ask them, and they didn’t even have a complaint ticket from the last time. So I had to open a new ticket. This time I had to make sure to get the complaint ticket number while I was on the call. Now I am getting an email saying the bill has been generated and it’s the word of God himself and written in stone... so they cannot refund, because apparently the fare was calculated by a machine which cannot be wrong. I am really really disappointed in this app and it’s service.
Hidden charges had to pay after the ride
After a long time I booked Ola cab for Mom, as I have already been cheated so many times in terms of fares, and l learned driving my own car. But this time I thought of giving it an another try because I was not available with mother, but unfortunately again I am extremely disappointed with their fares pricing. Every time Ola has some or the other outstanding charges which is added in your new ride, additionally they just show discounted coupons and offers but nothing gets applied and there’s no way to change the payment method, if UPI is not working I should be able to pay with my card but no, you are forced to pay in cash and what not? Sometimes your cash payment is also not reflected in your completed rides and eventually it is added in your outstanding payment so the next time if you want to book Ola you need to pay that outstanding amount. Have you guys started a loot in the name of a cab service??? Please work on your software system for the convenience of your customers/ passengers. There was too much hype for Ola Unfortunately you people failed to retain it.
I could see some people have given 5 stars rating but if you read their reviews they too are extremely dissatisfied and disappointed with your service and many of the users have given 1 star rating. What more you guys waiting for???
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