I was a bit sceptical about using their services but when I used it for the first the experience was horrible. Starting with price, it’s almost double and for some basic items like kurta/payjama it’s almost thrice as compared to local dry cleaning services. Coming to delivery services there are too many stories, delivery person gives a different price store manager says something else and customer care has a totally different policy altogether, in-short their is no clarity on what will be your delivery charges, you place your order based on discussion with service centre but the ground reality and prices are different from what you have been told on call.The mess doesn’t stop here, their store manager claims that the store address has not been updated on Google Maps for 6 months and asks you to sue Google for it that means your delivery charges which depends on the distance will be based on a store location which you can’t verify unless you physically go there which ultimately defeats the purpose of delivery services. Also who asks their customer to sue a third party for a service which they haven’t received from them, I mean this is the most bizarre thing I have ever experienced.Overall I would not recommend anyone to use their service rather trust your local vendor which will give a better customer experience and won’t dig a hole in your pocket.

I had been searching for a service to get my shoes cleaned. And I have no idea what I did wrong in my life that I stumbled upon this app. Gave my shoes for cleaning. Even after specifically saying that I had a match three days later, and would require the shoes by then. They initially said they would give it before the match. But after calling them multiple times, they started putting the blame on the app developers saying that the app isn’t responding properly and because of that they had difficulties in providing the shoes on time. Finally after numerous repeated calls and fake promises, I received my shoes after 12 days. Luckily I didn’t receive the laces of the shoes, that I had given for cleaning. Cause for some reason they expect me to run around the shoes without the laces on. I have no energy left to call them up and enquire about the laces. They have horrible service and fake promises. If you’re lucky, you’ll get your stuff in one piece. And if a miracle happens, you might get a good service done for it as well. I recommend tumbledry to anyone who has a lot of money, and wishes to waste it. And I also recommend to start praying once you give out your products for cleaning.

To start with app experience is poor. The poor customer service and customer responses make the overall experience even worse. I have them some clothes for washing and steam ironing. They said will deliver in 2 days. 2 days passed and no delivery done. Their app shows orders but no delivery date. Raised a ticket on app but got no response for a day. Called the customer service and they said delivery will be done a day later (5th day already). Somehow managed to get store managers number at Whitefield BLR store from Google and kept calling him but he never picked up the call. Called customer service again and they asked me to call same store managers number. Finally pulled number off the guy who picked the clothes from my house through MyGate app on 5th day since no delivery had happened till 5PM. Followed up with the delivery guy couple of times and finally got the clothes. Worth avoiding them. There are couple of more service providers I found online and they are much better.

I have been using this app for a while now, and I must say, I am extremely impressed with the level of service they provide. The app offers a seamless experience, making it easy to arrange pickups and deliveries efficiently.Furthermore, I am highly impressed with the high-quality drycleaning service offered. My items always arrive in perfect condition, and I appreciate their attention to detail. The app keeps me informed about the status of my order, and I can track them in real-time, adding an extra layer of convenience and peace of mind.Overall, I couldn't be happier with the level of service provided by tumbledry. The combination of timely pickup and drop along with top-notch service sets it apart from other similar services I've tried in the past. I wholeheartedly recommend this app to anyone in need of a reliable and efficient drycleaning solution.