Boost Bank 4+

The app user experience isnt good. It feels laggy and the frame rate is very low. It looks like the animation are all super lag especially when sliding and after pressing something to change page. Feeling bad for this. This app need improvement on this urgently to make it better as boost wallet app. Boost wallet doesn’t have this problem and it shouldn’t be a problem for boost bank app. Hope it can be better.
PHONE MODEL: IP 15 PROMAX

Bank like you never have to. Ever! So true! I never had had this awful banking experience ever since I onboarded to Boost Bank. Customer service never pick up calls when we really needed, take forever to respond to email inquiries. To optimise efficiency, the bank customer servicing team copy and paste the standard script or template to every email inquiries received. Does the bank really think their scripted template is the master in solving all kinds of inquiries? I never had issues with technical but they asked me about my app version. Nothing about account related! If human work like this might as well I talk to an AI or robot. No human interaction at all!

Really I bank like never before! Worse still boost bank is JV with RHB, one of the top five banks in Malaysia, which they never pass down their bank DNA to boost bank!

Like the CEO said, first home grown Digital Bank, but I do not know what pride they have for being the WORSE digital bank in Malaysia, more so it is home grown one too! Awful!

Everything works well up until the day I need to withdraw my funds out for other purposes - only to realized Boost Bank unethically sets a max daily limit of 3rd party transfer at only up to RM10k. My funds got locked in the account and Boost support “advised” me to transfer RM10k everyday to “solve” my complain of not being able to get my money out.

Be careful before you plan to use this bank. This is the first bank that I see that restrict their customer to merely RM10k/day for transfer. Imagine you deposited RM250k and you have some urgency to withdraw it, and what you can do is to withdraw RM10k per day for 25 days. Good luck.