Screenshots

Description

Introducing the new MyDigi app, launched by Digi Telecommunications Sdn. Bhd. for a streamlined, all-in-one experience for Digi users. MyDigi is a smarter way to manage your Digi mobile account for prepaid and postpaid phone plans. You can pay and track your phone bills, monitor your data usage, top up Internet data, claim exclusive rewards and deals on food, shopping, drinks and more with navigation ease by accessing the quick link buttons.

Check & Pay Bills and Top-Up Credits
Pay your bills easily through the MyDigi app without making a trip to the Digi store. With just a few clicks, you can settle your bills wherever you are. You can also check and keep track of your mobile bills by downloading past and current billing statements. Low on prepaid credits? Is your prepaid plan about to expire? Simply top-up credits through MyDigi app to continue connecting with your loved ones. You’ll receive extra Internet data, call time, and credits based on the amount of online prepaid reload chosen. Save time and money with MyDigi!

Check Mobile Data Usage
Monitor your mobile data usage, located under the “Internet” section, as displayed on the homescreen. The data quota and data usage are placed side by side for a clean overview of how much Internet data you use and how much you need. Digi users can also see the number of days left before the data quota expires or renews for the next usage cycle. If you want to check the mobile data usage of your other numbers, just click on the side menu, choose your mobile number, and the usage information of that number will be displayed. Managing all your Digi phone numbers has never been so easy!

Internet Top-Up and International Roaming Passes
Not enough mobile data? You can buy Internet add-ons that suit your type of usage and budget. The add-ons range from casual Internet usage, to heavier entertainment use (games, music, videos), and bigger data purchase offers for overall use. The add-on purchases can be done by clicking on the ‘Buy Add-Ons’ tab on the homescreen, or the ‘Box of Surprise’ page in the app. If you are travelling outside Malaysia, pre-book an international roaming pass to equip your journey ahead with secure and adequate Internet connection. Just choose the country that you will be travelling to before subscribing to a roaming Internet plan – easy as pie!

MyDigi Rewards
Enjoy exclusive rewards for MyDigi users through the app. Rewards are calculated through different tiers of membership – Yellow, Gold and Platinum. For each RM1 spent on your Digi prepaid reload or postpaid bill, you will earn 1 Digi point. The higher your tier rank, the more rewards and deals you can unlock! Gain access to a wide variety of deals and discounts in food, drinks, entertainment, shopping, travel, beauty and wellness from a list of different merchants nationwide. Simply click on the ‘Rewards’ page on the app to start browsing and redeeming! To redeem a reward, go to the ‘MyRewards’ tab and press ‘Redeem’ next to your selected rewards. Experience the new MyDigi app, a mobile app of many surprises!

Live Chat
Having trouble with your Digi account? Communicate with our representatives through a live chat. Our live chat service is available from 10 am to 9 pm daily. You can also lodge your case with us anytime and we will get back to you as soon as possible.

To learn more about the MyDigi app, simply log on to https://www.digi.com.my/mydigi-app or https://www.digi.com.my/support/help-center/mydigi-app/box-surprise to access specific topics on the MyDigi app. Enjoy an all-new app experience on MyDigi today!

What’s New

Version 12.1.0

In this release, we've squashed some bugs to improve your shopping experience. For Fibre users, if you need any help or feedback with your service, you can now reach out to us via our Support page.


Update your app today and watch out for exclusive gemilang deals via our app and website. Stay safe & Happy Independence Day!

Ratings and Reviews

2.4 out of 5
4.9K Ratings

4.9K Ratings

MY Chong ,

Disappointed loyal customer

Have used digi ever since I own my first phone. I have to say I’m extremely disappointed in how they configure the system. The super long life plan for a year is no longer available now for new users but old users still get to enjoy it. How ridiculous! (I became a “new user” because my previous numbers became invalid as I went overseas for a long period of time). This is unacceptable: charging people to maintain the validity of the number - you don’t see this issue in overseas telco companies! Moreover, charging RM1 per day is notorious! Some of us have to go overseas a long period of time but we want to keep the Malaysian number valid so that we can use it when we’re back. If you continue to do this, your loyal customers who stay overseas shall leave. Secondly, in the past when the credit is insufficient, the internet plan you’re subscribed to will be unsubscribed automatically. Now, when you reload, the money straight away get deducted to the plan you are “subscribed” to. This is also unfair to consumers as we are not expecting that change. Please consider to make the necessary changes or I should probably change to other telco that offers systems that make more sense to consumers. It is really not fair to just create all these tricky areas to “rob” consumer’s hard-earned money.

Developer Response ,

Hey there MY Chong, thank you so much for reaching out to us, and for your valuable feedback. We will look into this for improvement. Do continue to give us feedback so that we may improve our products and app to better suit your needs! Thank you

MyDigi Core Team

Sakakime ,

Case closed without settle it

I use online banking for buying prepaid RM35 package!!! However, my prepaid no response as there is no package that I purchase. I contact customer service.

First time, you all keep telling it is my fault, my bank not giving you all money. But I mentioned my bank details deducted and there is no return in my bank account. Then close case!!!

Yesterday I call again, your customer service state that there is no such things online purchase in apps. Hello!!! You are giving us choosing reload or other payment method!!! We are choosing other payment method and continue to online banking!!! What is the meaning of no such things other payment method???!!! Do you think I need to cheat your RM 35 , are you serious your customer service have professional training??? I send email attach with bank details and invoice that DIGI issue to me, then I wait until just now. “ we are plead to inform that you case is closed” walauaaaaa!!!! My case close??!!! Where is my money??!!! Please take serious on my case as it is unreasonable cannot solve even a small smalllll issuueeeee!!!!!!! For sure I will never forget that customer service talk with the confident that suspect me like wanna cheat!!!!

Developer Response ,

Hey there Sakakime, we are so sorry to hear about your experience, Thank you for taking the time to drop us your feedback. For us to help you further, we will require some additional information regarding your experience, kindly drop us an email with your mobile number, when you bought the Internet package, and any other details about the case that was closed, like case number or date/time. Please drop us a note at mydigicoreteam@digi.com.my for us to help you further. Thanks in advance!

sawec ,

STUPID TELCO THAT DOESN’T HAVE CUSTOMER CENTRIC

Digi updated the App and they requiring you to re-Sign Up everything. I used to have multiple accounts linked together (Prepaid Live and Broadband Prepaid). Due to this stupid update, my account is unlinked. When I am trying to link back my Broadband account, they keep sending TAC to the SIM which I plugged into a modem. The worst thing is that this Broadband is meant for my parents back in hometown and I am working in KL. The TAC is sent to the Modem in hometown and I can’t receive any TAC on my phone where I am physically in KL. I called customer care and they only say “Sorry we cant do anything for you”... How stupid is this upgrade? Now that I cannot link my account, I can’t do necessary settings for the Broadband account... It is exactly the way how Digi is FORCING you to detract to other broadband supplier. They never study customer experience before rolling out new updates that impacted customer or they simply don’t care at all.

Developer Response ,

Hey there sawec,
Thank you so much for taking the time to provide us your feedback. We have already tried to fix some of the issues you face above, you may retry to launch our app and please ensure you're on the latest app version . Please feel free to drop us your feedback directly at mydigi@digi.com.my, if you continue to face the issues as mentioned above. Thank you for your support, and do stay with us to experience upcoming new features and performance enhancement.

App Privacy

The developer, Digi Telecommunications Sdn. Bhd., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • User Content

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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