MyDigi App 17+

Pay Bills, Top-Up, Get Rewards

Digi Telecommunications Sdn. Bhd.

Designed for iPad

    • Free

Screenshots

Description

Digi Telecommunications Sdn. Bhd. Malaysia has launched the new MyDigi app, which provides Digi users with a streamlined, all-in-one experience. For prepaid and postpaid phone & broadband plans, MyDigi is a smarter way to manage your Digi mobile account. By using the quick link buttons, you can pay and check your mobile bills, check your data quota, buy & top up Internet packages, and claim exclusive rewards and deals on food, drinks, and more in Malaysia.
Pay & Check Bills and Top Up Prepaid Credits
Pay your mobile bills hassle-free, without having to go to the Digi store with the MyDigi app. You can pay your bills with only a few clicks, no matter where you are.
You can also download past and current phone plan billing statements to monitor and keep track of your mobile bills.
Do you have a shortage of prepaid credits? Is your prepaid plan about to expire? To keep in touch with your loved ones, simply topup & reload your phone credit with the MyDigi app.
Depending on the quantity of online prepaid reload you choose, you'll get more Internet data, call time, and credits.
With MyDigi, you can save both time and money.

Pay Bill & Reload for Friends and Family ?
You can now manage your loved ones' accounts by assisting them to pay bills or reload. Add them to your favourites list and start managing them via MyDigi App.

Check Mobile Data Quota
Monitor your mobile data usage, located under “Usage”, as displayed on the homescreen. The data quota and data usage are displayed side by side to give you a clear picture of how much Internet data you consume and how much you need.
Digi users can also view how many days remain till their data quota expires out or renews for the next use cycle.
If you wish to check your other numbers' mobile data usage, go to the side menu, choose your phone number, and the usage information for that number will be displayed.

Internet Top Up and International Roaming Passes
Is your mobile data plan insufficient? You can topup and buy Internet add ons that are suitable for your usage and budget.
The internet add ons range from basic Internet access to more intensive entertainment (games, music, and videos), as well as larger data purchase options for general use.
You may purchase the via 'Buy Add-Ons' tab on the homescreen or the 'Box of Surprise' which features offers that are exclusively and unique to every customer.
If you are traveling outside of Malaysia, book an international roaming pass in advance to ensure a safe and enough Internet connection during your journey.
Simply select the country to which you will be traveling before subscribing to a roaming Internet package — it's that simple!
MyDigi Rewards & Deals : Food & Drinks Promotion App
Through the app, MyDigi users can get exclusive rewards and promotions.
Gain access to a variety of deals and promotions from a number of merchants across the country in the areas of food, drinks, entertainment, shopping, travel, beauty, and wellness.
To begin browsing and redeeming, simply go to the app's 'Shop’ page. To redeem a reward, go to the 'MyRewards' tab and tap the 'Redeem' button next to the rewards you want to use.
Experience the new MyDigi app, a mobile app of many surprises!

Live Chat
Do you have issues with your Digi account? Use the live chat feature to communicate with one of our representatives. Every day from 10 a.m. to 9 p.m., our live chat service is available. You can also contact us at any moment with your complaint, and we will respond as soon as possible.

Digi Fibre Home & Broadband Internet Connection
Access your fiber internet and broadband connection data usage, internet consumption and pay bills using MyDigi App.
Sign up now to get a FREE WiFi router, enjoy unlimited Internet & savings with Digi!

To learn more about the MyDigi app, simply log on to https://www.digi.com.my/mydigi-app to access specific topics on the MyDigi app. Enjoy an all-new app experience on MyDigi today!

What’s New

Version 13.7.0

“No amount of money ever bought a second of time.” - Tony Stark, Avengers: Endgame
We value your time!. Come and try our latest MyDigi app version 13.7 to self-register and activate your newly purchased SIMPACK. Chased some bugs away too, Update your app now!

Ratings and Reviews

2.3 out of 5
6.3K Ratings

6.3K Ratings

MY Chong ,

Disappointed loyal customer

Have used digi ever since I own my first phone. I have to say I’m extremely disappointed in how they configure the system. The super long life plan for a year is no longer available now for new users but old users still get to enjoy it. How ridiculous! (I became a “new user” because my previous numbers became invalid as I went overseas for a long period of time). This is unacceptable: charging people to maintain the validity of the number - you don’t see this issue in overseas telco companies! Moreover, charging RM1 per day is notorious! Some of us have to go overseas a long period of time but we want to keep the Malaysian number valid so that we can use it when we’re back. If you continue to do this, your loyal customers who stay overseas shall leave. Secondly, in the past when the credit is insufficient, the internet plan you’re subscribed to will be unsubscribed automatically. Now, when you reload, the money straight away get deducted to the plan you are “subscribed” to. This is also unfair to consumers as we are not expecting that change. Please consider to make the necessary changes or I should probably change to other telco that offers systems that make more sense to consumers. It is really not fair to just create all these tricky areas to “rob” consumer’s hard-earned money.

Developer Response ,

Hey there MY Chong, thank you so much for reaching out to us, and for your valuable feedback. We will look into this for improvement. Do continue to give us feedback so that we may improve our products and app to better suit your needs! Thank you

MyDigi Core Team

Sakakime ,

Case closed without settle it

I use online banking for buying prepaid RM35 package!!! However, my prepaid no response as there is no package that I purchase. I contact customer service.

First time, you all keep telling it is my fault, my bank not giving you all money. But I mentioned my bank details deducted and there is no return in my bank account. Then close case!!!

Yesterday I call again, your customer service state that there is no such things online purchase in apps. Hello!!! You are giving us choosing reload or other payment method!!! We are choosing other payment method and continue to online banking!!! What is the meaning of no such things other payment method???!!! Do you think I need to cheat your RM 35 , are you serious your customer service have professional training??? I send email attach with bank details and invoice that DIGI issue to me, then I wait until just now. “ we are plead to inform that you case is closed” walauaaaaa!!!! My case close??!!! Where is my money??!!! Please take serious on my case as it is unreasonable cannot solve even a small smalllll issuueeeee!!!!!!! For sure I will never forget that customer service talk with the confident that suspect me like wanna cheat!!!!

Developer Response ,

Hey there Sakakime, we are so sorry to hear about your experience, Thank you for taking the time to drop us your feedback. For us to help you further, we will require some additional information regarding your experience, kindly drop us an email with your mobile number, when you bought the Internet package, and any other details about the case that was closed, like case number or date/time. Please drop us a note at mydigicoreteam@digi.com.my for us to help you further. Thanks in advance!

sawec ,

STUPID TELCO THAT DOESN’T HAVE CUSTOMER CENTRIC

Digi updated the App and they requiring you to re-Sign Up everything. I used to have multiple accounts linked together (Prepaid Live and Broadband Prepaid). Due to this stupid update, my account is unlinked. When I am trying to link back my Broadband account, they keep sending TAC to the SIM which I plugged into a modem. The worst thing is that this Broadband is meant for my parents back in hometown and I am working in KL. The TAC is sent to the Modem in hometown and I can’t receive any TAC on my phone where I am physically in KL. I called customer care and they only say “Sorry we cant do anything for you”... How stupid is this upgrade? Now that I cannot link my account, I can’t do necessary settings for the Broadband account... It is exactly the way how Digi is FORCING you to detract to other broadband supplier. They never study customer experience before rolling out new updates that impacted customer or they simply don’t care at all.

Developer Response ,

Hey there sawec,
Thank you so much for taking the time to provide us your feedback. We have already tried to fix some of the issues you face above, you may retry to launch our app and please ensure you're on the latest app version . Please feel free to drop us your feedback directly at mydigi@digi.com.my, if you continue to face the issues as mentioned above. Thank you for your support, and do stay with us to experience upcoming new features and performance enhancement.

App Privacy

The developer, Digi Telecommunications Sdn. Bhd., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Diagnostics

Data Linked to You

The following data may be collected and linked to your identity:

  • User Content

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contact Info
  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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