Synermax 4+

Very Convenience

I base in china several years n now transfer back to Malaysia . In china all e wallet used so powerbank rental machine anyway. I took Malaysia no yet for this service, but surprisingly I saw this service already in especially this brand synermax can get many place very convenient!

Bad service with bad customer service

When you only have limited place to get your service then you should understand that it’s a must to let ppl get their money back.

It stated refundable means all money back! Deposit given but the Wallet money not refundable is ridiculous. I couldn’t use your service and your customer service didn’t seem to help either. What’s the point of having a WhatsApp CS but reply 1-2 hours later?

Given Rm 45 to rent a power bank, rm30 for deposit, Rm15 for E Wallet hold on. Then when return, they only refund me the deposit and Customer Service say wallet is non refundable ! What’s this? Is it a scam?

Bad refund process

It is a smooth service from to purchase powerbank till put it back to the slot. However, when it comes for deposit refund, it is so bad since not receiving any update from Synermax either refund been processed or not. Thus, we need to let go our money around RM12 to them because as per customer service, that’s not refundable without inform during the powerbank purchase process and we need to put minimum RM15 to proceed. If not received the refund, they will get money around RM 30 + RM 12 = RM 42 for free !!!! Rubbish 😡

Developer Response ,

Hello, kindly contact our Customer Service for further assistance at +6011-10970029 (call or Whatsapp) or support@synermax.asia. Thank you