FCMB Mobile 4+

Using the app has been a smooth experience until the virtual card suddenly stopped working. It worked fine last month but since this month, I have been unable to use the card. Please try and fix this as soon as you can.

Hello Kenalexxis, sincerely apologies for the inconvenience caused. Please share your account number and more details with us by sending an email to customerservice@fcmb.com to enable us assist. Thank you

It’s so disappointing how bad & unreliable this app is if you’re running a business account. On making transfers, there are a lot of moments it doesn’t work, I have to initiate the same transfer repeatedly. On some occasions, there is an error report but the payment goes through. The worst part is that there are moments where one can’t log into their account for hours/days, so you can’t even carry out business transactions such as paying staff or suppliers on time.

Not only is this app unreliable, but it’s the fact that FCMB doesn’t bother to acknowledge or email its customers to let us know that they are having a down time.

I have used this app for 2 years now and it has consistently regressed. I doubt I’d continue banking with FCMB for my business, it’s been a disappointing and unsatisfying experience.

Hi Dennis, we regret to read about your experience. Please note that the service has now been restored. You can also send us a mail via Customerservice@fcmb.com so that we can engage you further. Thank you.

I don’t like that when setting up the target savings, you have an option to indicate if you have some of your targeted savings saved up already and how much, I believe this was intended to firstly be a consideration when calculating how much the system will withhold monthly in order for one to reach one’s target and secondly once the set up is complete the system should withhold the amount you have already saved up in addition to the current month’s portion of the target. The app fails to do both of these things. Finally there are two options for saving flexible and locked, as far as my eye could see the difference between the two options where not explained to enable the user make an informed decision

Sincere apologies for the inconvenience experienced, Bobbiskinipano. Kindly send an email to customerservice@fcmb.com to enable us assist. Regards