ASB Mobile Banking

Name: ASB Mobile Banking
Rating: 3.2 (2043 reviews)
Author: ASB Bank Limited

Finance

Free

2K Ratings
Age Rating

4+
Years
Chart

No. 6
Finance
Developer

ASB Bank Limited
Language

EN
English
Size

129.4
MB

Your money, your way. The ASB Mobile Banking app puts smart, secure banking in your pocket – so you can manage your money when and where it suits you. Canstar’s Bank of the Year for Digital Banking, four years running. MANAGE YOUR MONEY ANYTIME, ANYWHERE • Check your balance at a glance. • Make real-time payments and transfers. • Pay straight to a mobile number with Pay to mobile. • Open and apply for new accounts, credit and debit cards, term investments and more. • View, save, or share PDF statements (personal accounts and credit cards). BANK SAFELY AND SECURELY • Verify it’s really ASB calling with a secure Caller Check notification. • Temporarily lock your card if it’s lost, turn off ATM withdrawals instantly and set spending limits on your card with Card Control. • See handy information like location and time in your card transactions. • Paying someone new? Confirmation of Payee helps check the payee name and number match. • Manage which devices are registered to your account, with Manage devices. WORK TOWARDS YOUR SAVINGS GOALS • Track and see the trends in your spending, with Spend Tracker. • If you're trying to reach your savings goals, set a goal with Goal Planner. • Find out what financial support is available to you, with Support Finder. • Save effortlessly as you spend, with Save the Change. • See your ASB Visa card subscriptions and where your card details may have been stored with Card Tracker. PERSONALISE YOUR APP AND ACCOUNTS • Customise your account images and nicknames. • Choose light or dark mode. • Organise your accounts the way you like. CONNECT WITH THE ASB TEAM • Get quick answers from Josie the chatbot. • Message a real ASB team member when you need more help. • Heading overseas? Let us know your overseas travel plans, making using your cards abroad seamless. GET STARTED. • If you’re registered for ASB FastNet Classic internet banking, just install the ASB Mobile Banking app to get started. • If you’re not registered, follow the guide at asb.co.nz/how-to or call 0800 MOB BANK (0800 662 226), then you can install the app and get going. We’re always improving the ASB Mobile Banking app to keep it safe, fast, and easy to use – which means older operating systems may not be supported. We recommend updating your device to the latest operating system version. IMPORTANT INFORMATION. • It’s free to use the ASB Mobile Banking app, but your usual data, transaction, and service charges will apply. • Some functions may not work if your device language isn’t set to English, or your region is outside New Zealand. • Downloading this app is subject to the ASB Mobile Banking Terms and Conditions: asb.co.nz/termsandconditions

Ratings & Reviews

3.2

out of 5

2K Ratings

Need to find the balance between accessibility & aesthetics
08/05/2019
AnonPom
First there was an unnecessary addition of a ‘Pay your credit card’ option within the credit card account summary screen (I have a ‘transfers’ option already thanks, why do I need another navigation option to the same thing!) which adds an extra layer of clunk to the page as I also have to scroll more now to see my transactions. Then, the colour scheme on the account summary screen changed, so there is less of a contrast between account details, transactions, and transaction dates.And now, to the latest & hopefully last unwanted change - humongous tiles, fonts, an ugly layout & a swipe gesture that requires effort... I’m glad I have a privacy screen on my device, way to protect your customer data ASB! I can only assume that the last 2 changes are an outcome of accessibility requirements, but your design shouldn’t be so rigid as to jump from one demographic to another. Consider all of your users please and find a way to make the app more flexible.
Need to find the balance between accessibility & aesthetics
08/05/2019
AnonPom

First there was an unnecessary addition of a ‘Pay your credit card’ option within the credit card account summary screen (I have a ‘transfers’ option already thanks, why do I need another navigation option to the same thing!) which adds an extra layer of clunk to the page as I also have to scroll more now to see my transactions. Then, the colour scheme on the account summary screen changed, so there is less of a contrast between account details, transactions, and transaction dates.And now, to the latest & hopefully last unwanted change - humongous tiles, fonts, an ugly layout & a swipe gesture that requires effort... I’m glad I have a privacy screen on my device, way to protect your customer data ASB! I can only assume that the last 2 changes are an outcome of accessibility requirements, but your design shouldn’t be so rigid as to jump from one demographic to another. Consider all of your users please and find a way to make the app more flexible.
Stop making the layout worse!
02/08/2019
Chrisgin.com
The app is ok, but every time there’s a change in the format of the transaction list, it seems to make it harder to read! Just keep it simple and stop messing with it.One thing that’s worse in this latest update is the amount of real estate taken up by the ‘transfer’ and ‘more options’ lines when you go into an account’s transaction page. On my iPhone SE, it only leaves 2 transactions visible without having to scroll down. Previously I could see a few more but now the space is taken up by those extra lines at the top. Those options might be useful, but make them take up less space please!!
Stop making the layout worse!
02/08/2019
Chrisgin.com

The app is ok, but every time there’s a change in the format of the transaction list, it seems to make it harder to read! Just keep it simple and stop messing with it.One thing that’s worse in this latest update is the amount of real estate taken up by the ‘transfer’ and ‘more options’ lines when you go into an account’s transaction page. On my iPhone SE, it only leaves 2 transactions visible without having to scroll down. Previously I could see a few more but now the space is taken up by those extra lines at the top. Those options might be useful, but make them take up less space please!!
Looks fancy, BUT Still needs work
01/10/2019
CM_Hunt
It would be good for customers to know if they have made the minimum credit card payment required each month in the app. At the moment it does not confirm this if you have. When you make the payment, it still has the amount owing showing for the whole month. This should change to be personalised: Minimum or full payment has been made this month. “Thank you your payment of $_ has been made this month”, “$_ is still remaining to be paid to make the minimum payment required” etc.I went to give this feedback on the app, but when I clicked on feedback it took me to the full site to log on. (annoying)It looks like they have done some cosmetic changes which look all fancy, but the functionality and the information that is important is missing and this means more than picking account emojis...
Looks fancy, BUT Still needs work
01/10/2019
CM_Hunt

It would be good for customers to know if they have made the minimum credit card payment required each month in the app. At the moment it does not confirm this if you have. When you make the payment, it still has the amount owing showing for the whole month. This should change to be personalised: Minimum or full payment has been made this month. “Thank you your payment of $_ has been made this month”, “$_ is still remaining to be paid to make the minimum payment required” etc.I went to give this feedback on the app, but when I clicked on feedback it took me to the full site to log on. (annoying)It looks like they have done some cosmetic changes which look all fancy, but the functionality and the information that is important is missing and this means more than picking account emojis...
Poor app
12/11/2023
Ymmasesor
Such an annoying app. I came from BNZ which app is amazing. I think it’s stupid how you have to save payees to each individual account. With BNZ you could drag any account onto your payee that is displayed across the bottom of the app. I think it’s annoying when you go into an account and you push transfer and then it brings up all accounts and you have to scroll through all accounts to find the account you just pushed transfer for. I hate how it never lets you open bank accounts as the service constantly unavailable. I don’t like how you can’t view your statements on the app like you can on any other banking app. I dislike how you can’t add your own photo to the accounts. When you have a lot of accounts it makes it helpful/easier to know what accounts what. I wished you could change the format of the accounts like you can. With photos to have a list like it currently is or grid. That way you could see all accounts on same page. I really hate how it doesn’t show the proper balance as funds haven’t processed. Other banking apps it takes the balance down even if it’s not processed. The app needs so much more work to make it a nicer more functional app.

Developer Response
Thanks for your feedback, we are constantly looking at ways to improve the ASB Mobile app and have your point above, on our list! ^CF
Poor app
12/11/2023
Ymmasesor

Such an annoying app. I came from BNZ which app is amazing. I think it’s stupid how you have to save payees to each individual account. With BNZ you could drag any account onto your payee that is displayed across the bottom of the app. I think it’s annoying when you go into an account and you push transfer and then it brings up all accounts and you have to scroll through all accounts to find the account you just pushed transfer for. I hate how it never lets you open bank accounts as the service constantly unavailable. I don’t like how you can’t view your statements on the app like you can on any other banking app. I dislike how you can’t add your own photo to the accounts. When you have a lot of accounts it makes it helpful/easier to know what accounts what. I wished you could change the format of the accounts like you can. With photos to have a list like it currently is or grid. That way you could see all accounts on same page. I really hate how it doesn’t show the proper balance as funds haven’t processed. Other banking apps it takes the balance down even if it’s not processed. The app needs so much more work to make it a nicer more functional app.
Developer Response 14/11/2023
Thanks for your feedback, we are constantly looking at ways to improve the ASB Mobile app and have your point above, on our list! ^CF

We've made some tweaks in the background to keep things running smoothly and ensure you have a great banking experience.

Version 26.07.0 30 June

Data Linked to You

The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
- Other Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: ASB Bank Limited
Size: 129.4 MB
Category: Finance
Compatibility: Requires iOS 16.0 or later.

iPhone
Requires iOS 16.0 or later.

iPad
Requires iPadOS 16.0 or later.
Languages: English
Age Classification: 4+

4+

Learn More

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