iPhone Screenshots

Description

Western Union moves money across borders —when our customers need it, in the way that suits them best.

We have a vast network that reaches over 200 countries and territories#.

Ready to transfer money overseas from New Zealand?

It’s simple to start.

CREATE YOUR ONLINE PROFILE

Create an online profile by completing the registration form. Set up your login details.

We’ll need to confirm your ID details before you send your first money transfer. Keep your driver’s license with you to complete details so we can verify your profile.

SET UP A MONEY TRANSFER
Western Union transacts in nearly 130 currencies. You can get a free, no obligation estimate for a money transfer to a selected receive country anytime.

Select the preferred option in each field to set up the transfer you intend to send. When all fields are complete, you will get an instant estimate of the exchange rate and transfer fee, these are the fields:

1. Select which country you want to send money from New Zealand.
2. Input the amount of money you want to send.
3. Select how you want the money to be received1: in a bank account, at a Western Union agent location for cash pickup, or in a mobile wallet2.
4. Select how you want to pay for the money transfer. You can pay using your debit or credit card, or via POLi.

Other features our app provides:

- Track your transfer anytime
- See your transfer history
- Make quick repeat payments
- Find your closest Western Union agent location

Got an issue? Get in touch with us by accessing customer care straight from the app.

Visit WU.com for more details.

# Network data as of 31 December 2019.
1 Payment option may vary depending on the receive country.
2 Funds will be paid to receiver’s mobile wallet provider for credit to account tied to the receiver’s mobile number. Additional third party charges may apply, including SMS and account over-limit and cash-out fees. Funds availability subject to terms and conditions of service.

What’s New

Version 3.8

Thanks for your feedback. We’ve listened and made improvements to the WU app.

What’s new:
- Bug fixes

Ratings and Reviews

4.5 out of 5
2.5K Ratings

2.5K Ratings

Hincal ,

Fast & Easy

I made a transfer to a bank account which is literally on the other side of the world and it was there in 5 minutes, impressive. I use other money transfer platforms like Transferwise. I usually compare the rates at the time that I’ll do the transfer and pick the cheapest one. But WesternUnion is becoming my primary one, since it’s the cheapest and fastest option.

katxky ,

Useless app and bad customer service

Tried sending money overseas and we keep on getting an email saying transaction got cancelled due to technical error. Money deducted already and when you call customer service, they are very rude as they try to talk you over when you try to ask questions and explain issues to them. They will say it was the bank who cancels the transactions. There was also a time when i sent money overseas and an email arrived saying transaction declined but my family received the money, no email confirmation or whatever. I also got an email where it says profile has been updated and when i called customer service to tell them that I did not do any profile updates and asked why I got that email, they just told me to leave everything as it is. No answer as to why I got an email regarding it. WU why bother put “contact us” when your customer service are either: a. hard to contact and b. rude and c. unable to solve issues.

saaa111111177777777 ,

Money not refund yet 14 days after

I trasfered money on 2 jan transaction got accepted and after one hour i got email due to technical error ur transaction been cancelled and ur money will be refunded. I called customer service representative and she said money will be refunded and will show up in ur account within 14 days. Its 21 days passes i think and still no sign of money back. Really disappointed with this service i called again after 14 days and customer representative said money we transferred the money and it depends on ur bank when called bank they said its depends on the company who refunded so just feel like really stuck and for some middle class person it is very hardship sometimes. Due to which i m writing this on today coz i loved ur service but this is really a disappointment due to lack of good customer service.

App Privacy

The developer, Western Union Holdings, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer's privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info
  • Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Contacts
  • User Content
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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