GlobeOne: Get More from Globe 12+

GlobeOne

Ideally all your products should work together in harmony but yours unfortunately do not. I got an SMS about my balance when you’ve acknowledged the payment a few days ago. GlobeOne app, SMS, call and email contradicts each other regarding my balance. Apparently each one is independent of the other.

I don’t know if you’ve discontinued Globe At Home cause I couldn’t log in. It tells me I am underwater or in an elevator. Would have been better if it said that it’s discontinued and direct the user to the correct app. You should work on real time updates on all your products. When my phone rings and there’s a voicemail on the other end of the line to remind me to pay my bill, it disrupts my day unnecessarily. I did not even subscribe to a call, SMS and email reminder to begin with.

The only part I like is that GlobeOne and GCash are now linked together. I can now see my GCash balance from GlobeOne. You should allow the user to skip the onboarding and only show it for first time users. It’s annoying to see it everytime you log in and not have the option to skip it. You obviously didn’t do actual user testing. All your apps have different user experiences. It’s jarring. Had to double check if it’s from the same developer.

Limited Functionality

The new app is just too limited in its functionality unlike the previous application. This is especially so for postpaid accounts. Even the prepaid account. You won’t be able to see what time your data promo will expire, only the date. Additionally, the adding of GCash account for other accounts not associated with the number should be allowed since no one has multiple GCash accounts for multiple numbers. Like me, I only have one GCash account that I use in paying for my postpaid and prepaid accounts. That GCash is associated with my postpaid so I can add it to the dashboard of my postpaid account but I can’t use or add that GCash account to other accounts-postpaid or prepaid-since it is not associated with them but I use that GCash account to pay for those accounts anyway. Another thing, there is no security features at all. All in all, you should not have released this and have the subscribers use this if it does not have anything usable in the first place. Did you even try it for yourselves first before urging us to do so? This is just dumb.

Developer Response ,

Thank you for sharing your feedback! Features for Mobile Postpaid users will be up and running very soon. In the meantime, the old GlobeOne app can still be used as of today. Rest assured that the old GlobeOne app will not cease in function until the New GlobeOne is complete.

Useless, difficult, inconvenient app

Very slow app. The previous version was better. Difficult to find the menu you need. It’s on top like a free advertisement. There’s so many things there that don’t work. My internet plan is 3499 with speed of 800 mbps and yet the app is so slow. When I called the company for a plan renewal because I could not renew the plan using the app, they ask for all the info to verify my account ownership but then in the end they tell me to use the app to do the renewal. Four times we talked over the phone but to no resolution! The requirement to use the app is very incovenient. It doesn’t facilitate things. I told them that but they say that’s the procedure now. You cannot bypass the app. One must use the app to renew. Useless phone calls. Useless hotline. So, they tell me to go to a branch. Thank you very much!

After the above review, improvements were made. For almost a month I’ve been checking the app. It’s fast at start but still loads slow when I go to each account. And I noticed that my account under load tipid plan no longer show the account number and the billing statement. The previous app had them.

Developer Response ,

We’re sorry to hear that you didn’t have a great experience using our app. We will inform our technical team to take a look at this. Rest assured that we're currently working to improve your app experience.