GenConnect PH

Name: GenConnect PH
Rating: 1.8 (142 reviews)
Author: Generali Life Assurance Philippines, Inc.

Generali and Toplogic

Only for iPhone

Free · Designed for iPhone

142 Ratings
Ages

13+
Years
Category

Medical
Developer

Generali Life Assurance Philippines, Inc.
Language

EN
English
Size

87.4
MB

iPhone

Welcome to Generali Philippines' mobile application: GENCONNECT. 24/7 accessibility of members to Generali services and more. Talk to a doctor anytime & anywhere. View membership details such as benefits & utilization. Search the nearest accredited hospital or clinic. Get fit & healthy thru online wellness feature. And a lot more. What’s new in GenConnect? Here comes GenWellness, a digital – based, personalized wellness platform within the app. GenWellness offers various activities and programs to enable our members a kickstart (or to sustain) their fitness goals. And, with milestones come rewards to choose from. Member can connect his Apple Health to GenWellness to track their activities and progress. Convenience. For You. By Generali.

Ratings & Reviews

1.8

out of 5

142 Ratings

Buggy sign up process
13/05/2022

phoenix_yuan01
I was trying to sign up the other day. I used my mobile number but it is having problems. I gave up in frustration. I tried it again today. I was able to sign up via email. When I’m trying to link my mobile number to receive an OTP, the error says that the number already exist. So I was forced to use another mobile number. After a successful sign up process using that other mobile number, I tried to change the mobile number into the one I mainly use, but I get an error that it already exists!
Buggy sign up process
13/05/2022

phoenix_yuan01

I was trying to sign up the other day. I used my mobile number but it is having problems. I gave up in frustration. I tried it again today. I was able to sign up via email. When I’m trying to link my mobile number to receive an OTP, the error says that the number already exist. So I was forced to use another mobile number. After a successful sign up process using that other mobile number, I tried to change the mobile number into the one I mainly use, but I get an error that it already exists!
Crashes at Adding bank
07/10/2022

Genoveva03
My only transaction now is to file reimbursement so I downloaded the app and did the registration, clicked on the reimbursement. Before I can proceed, it requires me to add bank info but everytime I tapped on the bank name drop down, the app just closed automatically. Tried to uninstall and reinstall quite a few times and still the same problem…. And what could be even worse? The customer representative HAS poor response too. No response after several days of follow up. Even up to this time. PS. Wanted to put 0 star unfortunately it won’t proceed without the star.
Crashes at Adding bank
07/10/2022

Genoveva03

My only transaction now is to file reimbursement so I downloaded the app and did the registration, clicked on the reimbursement. Before I can proceed, it requires me to add bank info but everytime I tapped on the bank name drop down, the app just closed automatically. Tried to uninstall and reinstall quite a few times and still the same problem…. And what could be even worse? The customer representative HAS poor response too. No response after several days of follow up. Even up to this time. PS. Wanted to put 0 star unfortunately it won’t proceed without the star.
Cannot connect to the server
19/10/2024

Asta_16
I have been trying to connect by bank account multiple times now but I am experiencing this error that says ‘Cannot connect to the server, make sure you have internet connection’ even though I am connected to our wifi. Also tried it with mobile data but still the same. Tried to reinstall the app but that didn’t resolved the problem.
Cannot connect to the server
19/10/2024

Asta_16

I have been trying to connect by bank account multiple times now but I am experiencing this error that says ‘Cannot connect to the server, make sure you have internet connection’ even though I am connected to our wifi. Also tried it with mobile data but still the same. Tried to reinstall the app but that didn’t resolved the problem.
UI Stuck in "Loading"
26/10/2021

Loyal Snapchat User 2020
Since yesterday, I have noticed that the UI gets stuck in "loading" and keeps spinning indefinitely. Customer Care advised that the issue has been resolved but I beg to differ. I have deleted the app and reinstalled it on 2 different iPhone devices yet I still experience this issue whenever I click on a LOA and after I create a new LOA request.Please fix this as it has been very inconvenient to request a LOA.
UI Stuck in "Loading"
26/10/2021

Loyal Snapchat User 2020

Since yesterday, I have noticed that the UI gets stuck in "loading" and keeps spinning indefinitely. Customer Care advised that the issue has been resolved but I beg to differ. I have deleted the app and reinstalled it on 2 different iPhone devices yet I still experience this issue whenever I click on a LOA and after I create a new LOA request.Please fix this as it has been very inconvenient to request a LOA.

We've listened and enhanced GenConnect to make managing your accounts easier, faster, and more intuitive! Access & Policy Management New Users: Simplified registration Policy Linking: Use "Add Active Policy" to instantly link multiple retail policies Terminology: "Account Principal" is now "Principal Member" Dashboard & Profile Dashboard: Now shows your name and Certificate Number Virtual Card: Enhanced to reflect product-specific benefits We are always improving your GenConnect experience!

Version 3.42

30 Oct

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Health & Fitness
- Location
- User Content
- Diagnostics

Privacy practices may vary based, for example, on the features you use or your age. Learn More

Accessibility

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