Everything takes time in the current app. You can improve by limiting the clicks to get what users want to achieve. E.g. I want to book for an appointment. Loading the product I selected takes time, maybe you can improve on your query/code to process more quickly… e.g. just have a button ‘history’ so that when I click it that’s the only time I have to wait for the loading of your audit list/history for completed/canceled appointments. When I choose for preferred branch, you can just load the top 3 or 5 branches near the location I pin/inputed. That is more efficient than loading by distance of other branches, and just find out they are also unavailable :( Things are a lot pleasant in this new app which is really great.. but i think you should fix the performance issues urgently if possible hehehe that’s a competitive edge I love SkinStation :) and am happy to see how things like this app is expanding :)

Tried to reset the password using the app. A notice prompt that an instruction will be sent to my email. However, upon checking my email, there is no instruction. The email only contains my Name, email adress and URL link. No temporary password or whatnots. I cannot recover my account and cannot book for an appointment. So disappointing.

The updated app is disappointing.I’m unsure why it’s rated 5 stars by others, as it’s difficult to navigate, especially when trying to book an appointment. There’s no option to book in advance (e.g., for next month due to flights or business schedules), and you’re forced to call the branches, which is inconvenient. Previously saved packages or promos in the cart are gone, and the search function for promos is glitchy.The only improvement I’ve noticed is the ability to skip the intro video, which was mandatory in the old version. However, the appointment page takes far too long to load, making the overall experience frustrating.

In the previous version of the app, booking was noticeably faster and more user-friendly—it would automatically suggest the nearest available dates, making it easier to explore other options. Now, however, the loading time is extremely slow, and it often just shows that slots are fully booked. To check other dates, I have to manually change the date, wait again, and still end up seeing everything as unavailable. This not only delays my visit but also impacts potential sales and leaves customers disappointed.