TendoPay 17+

Did not process

I dont know what is the problem on my registration, i already did what they want but still they are asking for my registration which is the ID's and my selfie to clarify that i was the one who is in My ID. once that im completely done doing those things the process will be repeat again which is to took a selfie of me and getting my issued ID can i get an answer please. 🥺

(Used to be) Best Loaning app!

I won’t remove my review below because they were indeed one of the best loaning apps I have used, unfortunately, they’ve taken a big business decision to stop servicing regular customers UNLESS our company is affiliated with TendoPay. I am a freelancer so I’m not locally employed and have no chance of re-applying for a loan again even after I’ve loaned more than 50k since 2020. I’m not sure as to why the change happened, but this affects your freelancer customers. Certainly unhappy with this change but it is what it is [Review below was before their policy changes] By far the best one I’ve tried and seen, no hidden fees or charges, everything is explain properly, best of all, the interests aren’t that high for the duration of the loans they provide! I’ve had horrible experience with two other loaning apps whose agents would harass you for paying late less than 24 hours outside your deadline. That’s not the case for TendoPay, they are very professional when handling late payments. I’ve only been late a couple of times and they never harassed me or gave me a hard time, that’s why if I can, I also pay in advance. I’ve already loaned up a total of 29k across 4 loans and I am looking forward to still be a customer of them for a very long time! Kudos to the team!

Developer Response ,

We're so sorry for the confusion, Kelvin. As part of our commitment to continuously improve our product and services, we have made some changes to our policies and services. TendoPay is now a full-suite financial service offered as an employee benefit to our partner companies. These changes have been implemented to make our product more user-friendly and to meet the evolving needs of our customers.

If you have any questions or need further assistance, please don't hesitate to reach out to our dedicated helpdesk team at helpdesk@tendopay.ph. We're here to help you navigate through these changes smoothly.

REPETITION

I've also experienced the same thing when I submitted my valid ID and selfie to confirm my identity and it keeps on asking me to do it over and over again until I decided to just delete the app. Cause it was so annoying if you do not know what's wrong with what you're doing because it keeps on asking you to do it for several times where infact they are confirming that your infos were sent everytime you do it. I hope it will be fixed. Right now, I was approved but I am still thinking about it if I'm going to proceed or not because of what happened. It somehow gave me the impression or makes me think if my personal information are safe or not.

Developer Response ,

We do understand where you are coming from and we assure you that protecting your personal information is our top priority. We encrypt all sensitive data. We also provide physical, electronic, and procedural safeguards to protect your information and we do not sell or rent your personal information to anyone. For further assistance and clarification, you may reach out to our helpdesk team at helpdesk@tendopay.ph.