HBL Mobile 17+

Easy to use interface, decent optimisation

This app has come a long way- it certainly wasn’t the most decent ones out there, but now it surely has to be out there as one of the best, if not the best – I can’t surely make that claim since I haven’t used them all. From paying utility bills to mobile bill payments, transferring funds to accounts within HBL or other banks, to paying your credit card bills – all from the comfort of your home through your smartphone surely is convenient to say the least. In addition to that, you can also check your statement for the last 30 days. That feature needs to worked on though – in my opinion there should be an option to download your statements on weekly, monthly, quarterly or half-yearly basis.
Critical to mention – doing your banking in a secured and updated way. With touch ID access enabled, you can login to your account without always having to enter your password, transaction password needs to be entered for all transactions however- which is a decent added security as far as I’m concerned.

If you’re an HBL account holder and not using HBL Mobile, you’re missing out on a lot of convenience.

The services are for show and don’t really work

I tried to change my contact info from the option provided in the app and nothing happened. I called the help line and was told that it takes 24 hours to complete the change of information. Now a week has passed and still no results. I have tried several times. Just to give another example. I tried to order a new cheque book through the app but alas a failure again. Nothing happed.
I belive these services to be not working and only there for the purpose of luring users.
Also there is no option for telenor top ups or bill payment (reasons unknown) and yes i tried asking. The answer was yes we don’t do too ups or bills for telenor users. No reason. Any how i use this app to check my account balance every bow and then and for that its accurate but everything else is vague.
The two examples above are proof of it.

Developer Response ,

Hi,

We regret the inconvenience. Please write to us at customer.complaints@hbl.com with your contact details. One of our representatives will get in touch with you soon.

Regards,
Team HBL

Professor DrMuhammad Arif Khan

I have been using HBL account since 1977. I am founder user of HBL mobile application. Initially there were some problems with the application but with the passage of time a lot of improvements were made. These improvements reflect that HBL is conscious to involve users in making the products as per their requirements. The current status of mobile application is excellent in terms of transfer, withdrawal, account statement, bills payment etc. I wish HBL to help its users in the same way as I am are experiencing for the last many years.

Developer Response ,

Dear Mr. Arif, we always strive to make our customer's digital banking smoother and convenient by providing HBL Mobile App updates time by time.