Soneri Digital 4+

Unable to link more than one account

I have multiple accounts in soneri bank , even in same branch but there is no option in application to attach more than one account. It is a basic feature that is missing . I am using iPhone.

Poor Banking service

Dear Customer Service, I am writing to express my deep frustration and disappointment with the level of customer service provided by your bank. Despite being outside the country, I have encountered an issue with my credit card and have been attempting to reach your customer support team for assistance. However, to my dismay, no one has been available to address my concerns, and my calls have gone unanswered. This lack of responsiveness is highly concerning and reflects poorly on the bank's commitment to customer satisfaction. As a valued customer, I expect timely and reliable support, especially when facing urgent matters regarding my credit card. I urgently require assistance with my debit card concern, and I kindly request that you take immediate action to ensure that your customer support team is readily available and responsive to customer inquiries. It is essential that you provide a reliable channel of communication to address customer issues promptly. Thank you for your immediate attention to this matter.

Developer Response ,

Hi , sorry to hear about your experience. We do understand your concern. However, we need specific details regarding the issue. Kindly share your contact details with us on our official email address complaint.suggestion@soneribank.com. We will assist you accordingly. Have a great day!"

User experience got worse

Dear developers,
Your app was great since the last update during which you have disabled the copy/paste of bank accounts and other data. This is a time killer and it is really really annoying to type a long IBAN. Why have you disabled copy/pasting? Do you think this is a security measure? If that's the reason, your security team needs to update their knowledge. You are giving a room to key loggers. I am not sure why you have disabled it but since you have disabled copy/pasting, I have started hating your mobile app. Please revert this.