Western Union Digital Banking 4+

I was keep going from costumer service to video call with a person that validates my information and the app didn’t work, finally after more than an hour and a half after keep going back and forward I somehow managed to have my account validated and ready too use. Apparently it needed to go through all the processes once more, even though they said is all validated.

Next day I had a problem, I called customer service and the line kept breaking, like they hang out in the middle of the conversation. But this happens 4 times, and every time they hang out and I call back I hd to speak with a different person. And I saw that is a common problem WU has, but didn’t do nothing about it!!! 😡

Thank you for sharing your feedback, as it allows us to know how we can improve our customers' experience. If further assistance is required, please contact our customer care through the app, or by calling us at:
+40317829797 - Romania

The app is full of bugs and takes forever to load.
Customer service is despicable, I called about a problem and the operator hang up in my face after waiting 30 minutes for them to answer.
WU promised a ~20$ bonus for new clients and I have read all the terms and conditions but after opening my account they said the terms and conditions have changed.
I had to pay a fee in order to add money and receive the bonus that I never received. I would also like to add here that most banks don’t charge fees for depositing money with them.
When I tryed to withdraw money, it didn’t work for some reason and I got NO NOTIFICATION but Revolut sent me both an email and a message telling me what’s going on. If someone else got my info and tried to withdraw money, WU would have given me NO notification of this attempted transaction.
I don’t know where you are in the world but trust me, there are better banks and companies. Way better ones, such as Revolut or honestly any other traditional bank.

Octavian, our deepest apologies for these inconveniences. The lines you contacted may have been busy at the moment of your call. We will be happy to review your case and assist you, please get in touch with us again with more details at +40317829797 if in Romania.

I waited 4 days for the account validation (even though it said it takes 8-10 minutes, or 24h-48h if they need additional checks).
I can't see my virtual card details for 3 days and i'm just starring at my money because i can't use them. And today I found out that my account upgraded itself at 1:31AM and took my money. Really? I tried to call an operator but i waited 30 minutes on the phone to someone answer my call, but nobody did, so i got bored. And if you want to text them, they say they will respond in 24h..yeah, i wrote them 2 days ago about the card details problem and i didn't get an answer yet.

Hello Bogdan, thank you for sharing your experience. We apologize for the inconveniences you encountered. This issue should be fixed by now. If the issue persists, please get in touch with us again with more details at +40317829797 if in Romania.