OCBC Singapore 4+

Trying to activate OneToken after downloading the app. Several attempts wasted with error message. Called customer service. First they tried to pin on the device. Hello both my iPhone and iPad are up-to-date. The the customer was blamed “because you tried so many times”. The reason why customer has tried so many times is obviously that he/she does not succeed in the service activation in any of such attempts. Shouldn’t app quality be questioned instead of customer? Proposed solution: to remove the app, reinstall in half an hour. Will update if this works.

Genuinely surprised to see this app having such a high rating. However upon looking through the reviews, I realised that there are many reviews voicing their frustrations only to have a 5 star rating pinned to it. Perhaps users aren’t familiar with the rating system. Anyway, this app is really unreliable. A common issue being…….app is not able to load at all, and if it did, another issue users might face would be the app being ‘temporarily unavailable’. In the event that users finally manage to enter the app, there will be times where users get logged out almost immediately due to ‘long periods of inactivity’. Truly dysfunctional. Whenever I intend to make a transaction via PayNow, I always check this app in advance as i truly have no idea when there would be errors in logging in (which then affects whether I am able to PayNow). This app has been problematic since forever so i’m really not sure why it hasn’t significantly improved i mean isn’t the loading of the app and the log in something BASIC? I’m not even talking about how user friendly (or not) the app is, or about how the app could be potentially lacking in terms of features, or about the layout of the app etc. I just want the app to be FUNCTIONING in the first place

偶尔经常自动更新之后无法登录，需要耐心等到第二天才能解决